SALES SUPERVISOR
Group of Academic Institutes.
Total years of experience :17 years, 1 Months
• Managed a team of 10 sales representatives, exceeding quarterly targets consistently.
• Developed and implemented successful sales strategies resulting in 20% revenue growth.
• Cultivated strong relationships with key clients, securing long-term partnerships.
• Led sales team to exceed enrollment targets for academic programs through strategic marketing initiatives.
• Developed and implemented effective training programs for sales staff to improve product knowledge.
• Collaborated with academic department to design promotional materials and participate in recruitment events.
• Managed high-volume customer inquiries via phone, email, and chat with professionalism and eficiency.
• Resolved customer issues promptly and effectively, maintaining a high level of customer satisfaction.
• Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
• Trained new team members on best practices for providing exceptional customer service.
• Managed ticket sales for events, ensuring accurate inventory and timely delivery.
• Utilized ticketing software for seat assignments and customer service inquiries.
• Oversaw box ofice operations, selling tickets and resolving customer issues.
• Managed ofice operations, including scheduling meetings and handling correspondence eficiently.
• Oversaw ofice supply inventory and reordering, reducing costs and ensuring availability.
• Coordinated travel arrangements and accommodations for executives, optimizing time and resources.