Senior Accounts Manager
Infofort Egypt
Total years of experience :8 years, 10 Months
1. Set clear achievable targets and SMART objectives and develop practical plans to achieve those targets.
2. Visit customers to maintain the business and acquire new customers and business opportunities.
3. Manage available resources efficiently to meet the goals within the set time frame.
4. Negotiating the terms of an agreement and pricing
5. Manage and monitor the team's top customers to ensure these customers are sustained and providing continuous contribution to production, having good experience and business knowledge in different sectors example:
a. Banking sector;
i. HSBC
ii. Barclays
iii. CIB
iv. ABC Bank
v. Bank of America
vi. Credit Suisse
vii. CitiBank
viii. Arab Bank
ix. Arab African International Bank
b. Insurance Sector;
i. AXA
ii. Metlife
iii. Allianz
iv. AIG
c. Beside big tycoons in Petroleum, pharmaceutical, Technology and Hospitality.
6. Prepare regular reports on the team performance and identify plans of action.
7. Follow up with the credit controller to drive customers to pay on time as contracted and as per credit policies.
8. Proactively manages customer's satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
9. Coordinate with the CRM on all projects and initiatives related to customers.
10. Monitor and report current market trends and competition.
1. Sell CIB Bank products and provide service for clients.
2. Provide CIB Bank customer’s financial services which exceed the CM expectations by delivering an unbiased, competent, timely and problem free service.
3. Conduct outside sales calls to potential customers
1. Handle customer’s calls and respond to their own enquires.
2. Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
3. Solicits sales of new or additional services.
4. Serves as liaison between the customer and various departments to resolve customers’ inquires
