Sales Manager
Starwood hotels & resorts
Total years of experience :4 years, 2 Months
• Compile Contracts for all Group and Events associated business for authorised Hotel signatory.
• Actively use TEAMHOT as a means of referral, achieving agreed targets & work to exceed pre set targets.
• Actively use SPP as appropriate & acquire full knowledgeable understanding of the program
• Actively sell the benefits of Star groups to all clients in order to meet specific on line revenues
• Active involvement in surveying competitors in prescribed format to ensure correct pricing in liaison with Sales
• Obtain a full knowledge of competitor products in order that identification can be made when quoting to customers in order to understand market place
• Work in accordance with budget guidelines when quoting for business
• Ensure minimum numbers and pricing guidelines are adhered to at all times
• Demonstrate high energy levels & provide consistently high levels of customer service, in accordance with Sheraton European Standards & Programmes.
• Ensure correct application of enquiry form procedure. Timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry).
• Identify operational limitations and sell only what we advertise and can effectively manage operationally.
• Working within the Sales team, this position has responsibility for responding to all Group and Event enquiries in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues.
• Manage and convert all business, including contracting, prior to hand over to Event Planning team, in addition to managing group room and function diary inventory.