HR Account Manager
Ethics HR
Total years of experience :4 years, 9 Months
• Handling HR activities to several clients that include :-
- Process and Procedure creation and execution
- Attendance analysis
- Payroll execution
- Supervise the Evaluation and appraisal
- Training coordination
- Participate in Personnel activities
- Handling the Medical insurance
• Monitor and ensure client satisfaction with HR services
• Manage communication to clients around HR services
• Document and innovate HR processes and protocols
• On-board and orient clients and new employees
•Attending Job Fairs and attracting the candidates to apply with Ethics for the available opportunities.
•Meeting with clients to discuss the positions needed and prepare an action plan to meet the client’s requirements.
•Monitor, coach and evaluate the joiner team members’ performance and assisting them in reaching their maximum potential.
•Establish recruiting requirements by studying organization plans and objectives.
•Build applicant sources by researching and contacting community services, media, and internet sites; providing organization information, opportunities, and benefits.
•Determine applicant requirements by studying job description and job qualifications.
•Attract applicants by placing job advertisements; using newsgroups and job sites.
•Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
•Arrange management interviews by coordinating schedules and follow up with the client regarding the interviews results.
•Evaluate applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications
•Establish recruiting requirements by studying organization plans and objectives.
•Build applicant sources by researching and contacting community services, media, and internet sites; providing organization information, opportunities, and benefits.
•Determine applicant requirements by studying job description and job qualifications.
•Attract applicants by placing job advertisements; using newsgroups and job sites.
•Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
•Arrange management interviews by coordinating schedules and follow up with the client regarding the interviews results.
•Evaluate applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
•Attending Job Fairs and attracting the candidates to apply with Ethics for the available opportunities.
•Meeting with clients to discuss the positions needed and prepare an action plan to meet the client’s requirements.
•Monitor, coach and evaluate the joiner team members’ performance and assisting them in reaching their maximum potential.
•Payroll: Keeping record of the weekly attendance and preparing the weekly report to track the percentage of attendance, assist in preparing the payroll sheet and prepare the overtime and disciplinary sheet
•Personnel: Checking Starters documents and sending them to the social insurance office, Prepare all needed documents for renewing employees contracts, Assist in the preparation of the employees database, Prepare turnover analysis and preparation of form 2.
•Process and procedures: In charge of writing and updating the HR process according to SIPOC such as the attendance procedure, payroll procedure, quit and leavers’ actions and make sure that all procedures are followed in all cases.
•Participate in the application of the Kaizen to increase the factories productivity, by analyzing and evaluating the employees ideas and auditing on the 5s implementations in all sections
•Assist the HR group direct by following up with the different staff members about the completion of their tasks as assigned to them, prepare a report with the tasks and their status and assist all HR function in pending tasks.
Get acquaintance with:
• Recruitment: Screen C.Vs., post vacancies on web-sites, categorize the database, arrange for HR interviews.
• Personnel: complete employees file, issue the contracts, prepare social insurance documents, prepare the annual leave plan and store the balance on the HRIS.
• Training: store the training hours to the respective employees on HRIS.
• Payroll: follow the payroll process; receive the monthly payroll documents from the branches. Assist in storing data on HRIS such as registering the new comers and removing the former employees, add any monthly transactions (deductions or additional income)
•Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, give advice about the invoices and any technical problem with the equipments purchased
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•Check to ensure that appropriate changes were made to resolve customers' problems.
•Determine charges for services requested, collect deposits or payments, or arrange for billing.
•Refer unresolved customer grievances to designated departments for further investigation
•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Advice Customer about their orders and delivery and apply any changes needed
Assist in the following duties
•Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
•Assist in preparing simple to complex tax returns for multinational companies
•Assist in calculating and reviewing Income tax and payroll tax
•Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
•Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
•Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.