Sales and Customer service representative
Vodafone
Total years of experience :2 years, 10 Months
• Handling customers' inquiries and complaints
• Communicate effectively with other departments in order to provide the required customer service standards
• Consumer and enterprise Customer Care activities: New activation, Sim Swap, E-top up, Vodafone cash (deposit/withdrawal), Data Entry, Wrong recharge, Wrong Data, Fraud handling, Introduce Value Added Services to customers, Conversions (from any rate plan to any other rate plan), Change of ownership, Complains handling, Bill payment, Retention/churn, cash refund (negative balance, security deposit).
• After sales service
• Provide excellent knowledge of all Vodafone’s services, products, offers, promotions.
• Achieve the agreed Mystery Shopping & Telephonic Interview bar.
• Provide the customers with accurate information related to the company’s products and services.
• Awareness of the competition updates in products & services with high ability of comparing.
• Implementing and maintaining the friendly expert attitude with all customers at all times.
• First Visit Resolution implementation
• Full implementation of Vodafone One redemption process (individual & corporate)
• Handling Vodafone One customer’s inquiries ensuring the required quality of service.
• Handling all required paper work (contracts & forms quality, filing, archiving)
• Providing required training and guidance to junior staff
• Handling the store’s floor in high traffic cases
• Organized & tidy area of operation
• Compliance to policies and procedures
• Punctuality & discipline.
• Accurate inventory control, cash handling, variances and cash audits.
• Proper & Effective Communication.
• Using all applications and tools (Wincash, Siebel, Minsat, E-top up, Visa machine, Vodafone Cash Machine, intranet, internet).
• Meeting deadlines in assigned tasks
• Achieve 80% in monthly monitoring forms.
• Participation in team activities, surveys, team buildings.
• VBO attendance.
• Positive monthly GUBA
• Positive contribution in store tasks
utilize computer reservations systems primarily to book flight reservations and sell airline tickets
Studying human resource management, Insurance management, Low of work , management which help us in this field of work as how to recruit good qualified employees, how to manage humans in the company and also studied marketing and how to use it in the work
studied accounting , auditing , cost accounting, administrative accounting, marketing, human resource management, civil law, commercial law, English, commercial English, management behavior which qualify us to work aspects
