Total Years of Experience: 19 Years, 5 Months
January 2019
To Present
Group Programme Manager
at School of Analytics & Technology, Majid Al Futtaim Holding Majid Al Futtaim
Responsible for the end to end lifecycle of 5 of the School of Analytics and Technology programmes.
·workingwith the School faculty and OpCo Human Capital teams to plan and deliver leadership programmes across the organisation.
·Managethe Leadership Institute special projects that span across the organization, such as operational process improvements, and leading in different cultures.
·Skilledin managing business development initiatives
·Experiencedin building and maintaining partnerships
·Proficientin navigating both private and public sectors
·Demonstratedability to identify and pursue new business opportunities
·Capableof effectively collaborating with partners to achieve shared goals
·Ledsuccessful transition and deployment of virtual-online training program across the organization, resulting in increased access and participation, as well as cost savings and improved training outcomes.
·workingwith the School faculty and OpCo Human Capital teams to plan and deliver leadership programmes across the organisation.
·Managethe Leadership Institute special projects that span across the organization, such as operational process improvements, and leading in different cultures.
·Skilledin managing business development initiatives
·Experiencedin building and maintaining partnerships
·Proficientin navigating both private and public sectors
·Demonstratedability to identify and pursue new business opportunities
·Capableof effectively collaborating with partners to achieve shared goals
·Ledsuccessful transition and deployment of virtual-online training program across the organization, resulting in increased access and participation, as well as cost savings and improved training outcomes.
May 2016
To December 2018
Program Manager
at EXCEED IT Services
Location :
United Arab Emirates
Worked on Mission Critical Projects in Lead Generation across the GCC and MENA region
·Focusedon Small and Medium enterprises through a Young professionals (Youth) sales force
·Collaboratedwith universities and fresh graduates to revamp the sales qualification/verification cycle and set up a lead generation process
·DroveLead Generation efforts, including strategy development, forecasting, execution, and measurement of results
·Managedand monitored performance for all Lead Generation initiatives, including email campaigns, content marketing, nurture programs, webinars, events, partner channels, SEO, SEM/paid channels, and other revenue-driving opportunities
·Focusedon Small and Medium enterprises through a Young professionals (Youth) sales force
·Collaboratedwith universities and fresh graduates to revamp the sales qualification/verification cycle and set up a lead generation process
·DroveLead Generation efforts, including strategy development, forecasting, execution, and measurement of results
·Managedand monitored performance for all Lead Generation initiatives, including email campaigns, content marketing, nurture programs, webinars, events, partner channels, SEO, SEM/paid channels, and other revenue-driving opportunities
March 2015
To January 2016
SMS & P Channel Development Manager
at Microsof
Location :
United Arab Emirates
Built and oversaw a multi-year growth plan for hosting within SMS&P MEA
·Involvedin market maker planning for the MEA region
·Efficientlydirected the launch of the Cloud Solution Provider (CSP) program in the MEA region
·Involvedin market maker planning for the MEA region
·Efficientlydirected the launch of the Cloud Solution Provider (CSP) program in the MEA region
January 2011
To October 2013
Commercial Adviser
at Empire Trading and Industrial Company for Import and Expor
Established business and provided guidance on operations, sales, and marketing.
·Facilitatedexpansion into new markets and optimized profits.
·Providestrategic direction for growth and expansion across different countries and regions.
·Facilitatedexpansion into new markets and optimized profits.
·Providestrategic direction for growth and expansion across different countries and regions.
June 2012
To February 2013
Regional Retail Manager
at Umniah
Location :
United Arab Emirates
Ensured adherence to defined budgets and standards across all stores/franchisee stores.
·Ledteams in achieving sales and customer service goals and managed recognition programs, commission schemes, and training for underperformers.
·Directedthe rollout of the VIP Lounge concept for high-end customers,
·Ledteams in achieving sales and customer service goals and managed recognition programs, commission schemes, and training for underperformers.
·Directedthe rollout of the VIP Lounge concept for high-end customers,
January 2010
To December 2011
Corporate Communication and business development Director
at ILA BSC IT & Telecommunication Investing and consulting
Location :
Bahrain
Created company strategy and commercial plans and established the brand.
·Playeda key role in developing corporate alliances and building relationships with potential investors, clients, and partners.
·Playeda key role in developing corporate alliances and building relationships with potential investors, clients, and partners.
January 2005
To July 2010
Group Projects Director/and General Manager
at Future University Network Company
Country Manager with a proven track record of driving business growth, increasing market share, and delivering operational excellence. Expertise in developing and executing strategic plans, building partnerships with key stakeholders, and identifying new business opportunities. Skilled in leading and managing cross-functional teams to achieve company objectives and delivering exceptional customer service. Successful in managing transitions to virtual-online training and streamlining customer retention and loyalty programs for telecom operations in the Middle East, Gulf, and Africa. Key Achievements: Developed and executed strategic plans to increase market share and drive business growth in the region. Led and managed cross-functional teams to achieve company objectives and ensure operational excellence. Built and maintained partnerships with key stakeholders, including government agencies, industry associations, and strategic partners. Identified and pursued new business opportunities resulting in increased revenue and profitability. Streamlined customer retention and loyalty programs for telecom operations in the Middle East, Gulf, and Africa. Founded revenue-generating sales, customer service, and loyalty programs for Zain Telecommunication. Created The Future University Network Company (F.U.N) and trained teams on sales and customer service activities. Expanded F.U.N's business in various markets with a budget of approximately $2.5M. Successfully developed the company's start-up concept in other operators across Middle East and Africa. Managed the transition to virtual-online training across the organization, resulting in increased access and participation, as well as cost savings and improved training outcomes.
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