Dina Shahin, Head of production

Dina Shahin

Head of production

Al Nisr Al Arabi Insurance Company

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Finance
Expérience
10 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 8 Mois

Head of production à Al Nisr Al Arabi Insurance Company
  • Jordanie - Amman
  • juillet 2016 à octobre 2019

-Supervise and coordinate all aspects of the work operations of the technical underwriters in the individual life production department to ensure smooth and efficient operations.
-Covering the duties of the head of customer service department during his absence.
-Coordinate and handle the communication with VIP clients via calls, emails and meetings.
-Handle customer's complaints.
-Credit control supervisor (Loans, Policy Issuance, Cancelations, etc...).
-Prepare the special reports of the department including mathematical reserves, persistency reports and other statistics.
-Train, develop and monitor the progress of the department members.
-Coordinate with the finance and collection department regarding the outstanding financial issues of the production/operations department.

Operations Officer à National Bank of Abu Dhabi
  • Jordanie - Amman
  • octobre 2010 à juin 2016

- Perform daily duty checklist activities, daily reconciliation and monthly general ledger account ownership reconciliation.
- Loans Officer (Analyze and verify customer loan application to determine customer creditworthiness and then proceed).
- Handle and proceed daily payments -inward and outward remittances including CBJ Return monthly report.
- Handle all remittances investigations to ensure they are handled and resolved.

- Covering the duties of the treasury director during his absence.
- Treasury Dealer- Proceed all related back office treasury money market/FX deals and placements
- Handle and support treasury settlements.
- Responsible for Local and foreign Cheque clearing.
- Inward clearing ECC Authorization.
-Administrative roles such as preparing letters.

Teller à Bank of Jordan
  • Jordanie - Amman
  • mars 2009 à octobre 2010

Cash management
Inward and outward cheque clearing
Post dated cheque clearing
Transfers
ATM reconciliation

Éducation

Baccalauréat, Finance
  • à Yarmouk University
  • juin 2008

Specialties & Skills

Accounting
Retail Banking
operations
Administrative Duties
Customer Care
Emotional intelligence
Time management
Problem solving
Customer service
Advanced excel
Multitasking
Communication skills

Langues

Anglais
Expert

Formation et Diplômes

Advanced Excel (Formation)
Institut de formation:
Excel4Us
Date de la formation:
September 2016
Durée:
60 heures
AML and compliance (Formation)
Institut de formation:
Al Nisr Al Arabi Insurance Company
Date de la formation:
September 2017
Durée:
6 heures
Emotional intelligence (Formation)
Institut de formation:
Informa
Date de la formation:
November 2016
Durée:
24 heures
Emotional intelligence (Formation)
Institut de formation:
Informa
Date de la formation:
November 2016
Durée:
24 heures
AML (Formation)
Institut de formation:
National Bank of Abu Dhabi
Date de la formation:
December 2010
Durée:
9 heures
Risk Management (Formation)
Institut de formation:
National Bank of Abu Dhabi
Date de la formation:
March 2011
Durée:
15 heures
Bank of Jordan comprehensive training course (Formation)
Institut de formation:
Bank of Jordan
Date de la formation:
June 2009
Durée:
200 heures