دينا شاهين, Head of production

دينا شاهين

Head of production

Al Nisr Al Arabi Insurance Company

البلد
الأردن - عمان
التعليم
بكالوريوس, Finance
الخبرات
10 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 8 أشهر

Head of production في Al Nisr Al Arabi Insurance Company
  • الأردن - عمان
  • يوليو 2016 إلى أكتوبر 2019

-Supervise and coordinate all aspects of the work operations of the technical underwriters in the individual life production department to ensure smooth and efficient operations.
-Covering the duties of the head of customer service department during his absence.
-Coordinate and handle the communication with VIP clients via calls, emails and meetings.
-Handle customer's complaints.
-Credit control supervisor (Loans, Policy Issuance, Cancelations, etc...).
-Prepare the special reports of the department including mathematical reserves, persistency reports and other statistics.
-Train, develop and monitor the progress of the department members.
-Coordinate with the finance and collection department regarding the outstanding financial issues of the production/operations department.

Operations Officer في National Bank of Abu Dhabi
  • الأردن - عمان
  • أكتوبر 2010 إلى يونيو 2016

- Perform daily duty checklist activities, daily reconciliation and monthly general ledger account ownership reconciliation.
- Loans Officer (Analyze and verify customer loan application to determine customer creditworthiness and then proceed).
- Handle and proceed daily payments -inward and outward remittances including CBJ Return monthly report.
- Handle all remittances investigations to ensure they are handled and resolved.

- Covering the duties of the treasury director during his absence.
- Treasury Dealer- Proceed all related back office treasury money market/FX deals and placements
- Handle and support treasury settlements.
- Responsible for Local and foreign Cheque clearing.
- Inward clearing ECC Authorization.
-Administrative roles such as preparing letters.

Teller في Bank of Jordan
  • الأردن - عمان
  • مارس 2009 إلى أكتوبر 2010

Cash management
Inward and outward cheque clearing
Post dated cheque clearing
Transfers
ATM reconciliation

الخلفية التعليمية

بكالوريوس, Finance
  • في Yarmouk University
  • يونيو 2008

Specialties & Skills

Accounting
Retail Banking
operations
Administrative Duties
Customer Care
Emotional intelligence
Time management
Problem solving
Customer service
Advanced excel
Multitasking
Communication skills

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Advanced Excel (تدريب)
معهد التدريب:
Excel4Us
تاريخ الدورة:
September 2016
المدة:
60 ساعة
AML and compliance (تدريب)
معهد التدريب:
Al Nisr Al Arabi Insurance Company
تاريخ الدورة:
September 2017
المدة:
6 ساعات
Emotional intelligence (تدريب)
معهد التدريب:
Informa
تاريخ الدورة:
November 2016
المدة:
24 ساعة
Emotional intelligence (تدريب)
معهد التدريب:
Informa
تاريخ الدورة:
November 2016
المدة:
24 ساعة
AML (تدريب)
معهد التدريب:
National Bank of Abu Dhabi
تاريخ الدورة:
December 2010
المدة:
9 ساعات
Risk Management (تدريب)
معهد التدريب:
National Bank of Abu Dhabi
تاريخ الدورة:
March 2011
المدة:
15 ساعة
Bank of Jordan comprehensive training course (تدريب)
معهد التدريب:
Bank of Jordan
تاريخ الدورة:
June 2009
المدة:
200 ساعة