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Dina Nashif, Client Relations Manager

Dina Nashif

Client Relations Manager·Neu Cosmetics

United Arab Emirates

Bachelor's degree, Liberal Arts

Work experience

Total years of experience: 3 years, 10 months

Client Relations Manager

April 2014 - October 2014

Neu Cosmetics

Dubai, United Arab Emirates

April 2014 - October 2014

-In charge of developing our database by doing extensive research on luxury & well reputed clinics, salons and spas.
-Scheduling meetings and appointments with potential clients.
-Conducting Product Presentations with potential clients.
-Sending out numerous emails to potential clients.
-Following up with potential clients and existing clients.
-Preparation of shipments and invoices.
-Maintaining and updating spread sheets and documents.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Administrative Assistant (Temporary Role)

September 2013 - October 2013

College of Islamic and Arabic Studies

Dubai, United Arab Emirates

September 2013 - October 2013

Administrative Assistant for the Work Readiness Program (WRP)-A program established for U.A.E. Nationals, accredited by the Higher Colleges of Technology

-Students’ enrolment procedures in English and Arabic (continuously updated accordingly with relevant students’ details).
-Students’ record of attendance and rate of absenteeism.
-Correlation of students’ faculty evaluation.
-Students’ enquiries and special cases.
-Worked closely with the WRP program faculty.
-Point of contact for WRP program faculty queries regarding students.
-Circulation of all updated information and procedures.
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Project Manager

January 2011 - July 2011

Dome Exhibitions

Abu Dhabi, United Arab Emirates

January 2011 - July 2011

-Handled brochure & marketing campaign
-Sent out personalized emails as well as email shots to potential exhibitors.
-Partnered with well-reputed media companies such as Dubizzle, Gulf Property, BNC Network & others, resulting in
numerous benefits for them as well as maximum exposure for IREIS
-Participated in events created by other companies, yet organized by Dome, such as the
motivational speech by Nick Vujicic(widely known inspirational speaker), organized by the Department of Transport
Company industry:
Other Business Support Services
Job role:
Management

Relationship Manager

January 2009 - October 2009

HSBC Bank

Dubai, United Arab Emirates

January 2009 - October 2009

-Handled a portfolio of 700 clients.
-Dealt with clients of diverse backgrounds, cultures and expectations.
-Attended to clients’ enquiries and complaints, ensuring that they were solved in a timely manner.
-Achieved the assigned monthly target.
-Proactively provided my clients with banking solutions using a wide range of products, such as time deposits, loans, car loans, cheque books, savings accounts, standing instructions.
Company industry:
Banking
Job role:
Accounting and Auditing

Assistant relationship manager

May 2008 - January 2009

HSBC Bank

Abu Dhabi, United Arab Emirates

May 2008 - January 2009

-Provided clients with the best possible means of managing their accounts, after determining their financial goals.
-Participated in establishing and maintaining a database for clients’ accounts.
-Introduced new offers and packages relevant to prospective clients’ needs.
-Closely monitored clients’ individual accounts, keeping them up to date on the latest offers within HSBC.
Company industry:
Banking
Job role:
Management

Marketing Coordinator

December 2007 - May 2008

Reed Exhibitions

Abu Dhabi, United Arab Emirates

December 2007 - May 2008

-Responsible for the conferences that took place during ‘BATIMAT’, the biggest building materials exhibition in France.
-Brought in international speakers and ensured conferences were conducted in a timely, orderly fashion.
-Expanded the company database through tele-marketing.
-Marketed our exhibition to well-reputed companies, attracting quality participators.
Company industry:
Other Business Support Services
Job role:
Marketing and PR

Accounting Assistant

January 2006 - April 2006

AECOM

Abu Dhabi, United Arab Emirates

January 2006 - April 2006

-Involved in all basic accounting work.
-Worked closely with the Senior Accountant.
-Handled all filing in the accounting department.
-Managed employees’ time sheets.
Company industry:
Business Consultancy Services
Job role:
Accounting and Auditing

Summer Intern

June 2003 - August 2003

Al Dar Properties

Abu Dhabi, United Arab Emirates

June 2003 - August 2003

-Assisted in the office of the CEO with general administrative tasks
Company industry:
Other Business Support Services
Job role:
Administration

Education

Lebanese American University

September 2005

September 2005

Bachelor's degree, Liberal Arts

Lebanon

International School of Choueifat

June 2000

June 2000

High school or equivalent, High School Diploma

United Arab Emirates

Skills

Administration
Expert
Administration
Expert
Speakers
Expert
Speakers
Expert
Banking
Expert
Banking
Expert
Backgrounds
Expert
Backgrounds
Expert
Materials
Expert
Materials
Expert
Team Player
Expert
Team Player
Expert
Energetic and motivated
Expert
Energetic and motivated
Expert
Excellent interpersonal skills
Expert
Excellent interpersonal skills
Expert
Good sense of ownership and responsibility
Expert
Good sense of ownership and responsibility
Expert
Fluent English and Arabic
Expert
Fluent English and Arabic
Expert
Excellent Communication Skills
Expert
Excellent Communication Skills
Expert
Friendly and forthcoming personality
Expert
Friendly and forthcoming personality
Expert
Administration
Expert
Administration
Expert
Speakers
Expert
Speakers
Expert
Banking
Expert
Banking
Expert
Backgrounds
Expert
Backgrounds
Expert
Materials
Expert
Materials
Expert

Languages

English
Expert
Arabic
Expert

Training and Certifications

Training
MS-office
New horizons
Jun 2005
Islamic Banking
HSBC
Feb 2009
PFS Foundation programme
HSBC
Mar 2009