Dinesh de silva

Executive at SAP

• United Arab Emirates
• My current job since January 2014

MCR at Dialog Engineering Team
Responsibilities:
* Channel Fault identification & rectification in minimum down time.
* Check & adjust audio levels of all channels.
* Check & adjust video picture quality on channels
* Attend to satellite dish aligning.
* Check audio & video synchronization on channels
* Check local channel receiving condition.
* Channel recording on request.
* Channel blocking - by slide on request.
* Channel blocking - by color bars on request.
* Prepare MCR roster monthly (Kotahena/ Malabe) and send to HR for updating (on 20th of
each month)
* Prepare UPC log report weekly (Every Monday
* Coordinate with international providers/ BU on anti-piracy activity.
* Coordinate with international providers/ BU on anti-piracy activity.
* Coordinate with OSS system development and

Officer

• January 2007 to January 2014

Handling DTV(Dialog TV) Technical calls in a professional manner while achieving set
qualitative and quantitative service level targets and update all required CRMs
• Resolving technical issues in first contact as per given FCR (First Contact Resolution)
targets
• Attending to SIEBEL SRs (DTV Technical complaints lodged by Arcades, Franchises etc.)
achieving targets (SLAs, Audit etc.) while adhering to given guidelines

Technician

• January 2006 to January 2007

Dialog TV.
Responsibilities:
• Vesting cx premises on request and troubleshooting faulty connection/installing new
connection.
• Trouble shooting cx faults over the phone before team visited cx location and give real time
cx satisfaction.
• Maintaining warehouse stocks and handing over the faulty units weekly basis and keep the
standards up to the level.

Technician at CBN Sat (Pvt) Ltd

• January 2005 to January 2006

visiting cx premises on request and troubleshooting faulty connection/installing new
connection.
• Trouble shooting cx faults over the phone before team visited cx location and give real time
cx satisfaction.
• Maintaining warehouse stocks and handing over the faulty units weekly basis and keep the
standards up to the level.

Assistant Technician at K.I.K Lanka (Pvt) Ltd

• January 2004 to January 2005

Special Project

• January 2001 to

an Officer for Department of Census and Statistics for an Special Project