Branch Supervisor
Paul Merchants Ltd
Total years of experience :22 years, 1 Months
Working as a Branch Supervisor and the major responsibilites are
1. Handling Branch Operations
2.Responsible for Branch Profit.
3.Dealing with Pvt and Public Banks
4.Handling Forex sales and purchase
5.Month End Auditing
Making remittances in the form of Demand Draft, Telex transfers and online transfers (Money Gram & xpress Money) all over the world was major responsibility of mine as a cashier. I was also Authorized signatory holder for D.D's and other remittances to issue the services to the customers. With all of that taking care of Anti Money Laundering, Authorization of reversal's and refund of draft, Telex transfers and currencies, Verification of remittances, Solving customer complaints, Month end supervision, Sending weekly and monthly reports to head office were includes in my duties. With all of these I was also responsible for business development of remittances in Punjab state of India and Pakistan.
1. Cash Handling from 5 Lakh to 1 million Per Day.
2. Making 100 - 150 Txn's / Day. (Branch Txn's 500 - 800 / Day)
3. No unders& Overs (Cash Excess and Short) in Whole a Year.
4. Minimum Reversals.
5. Knowledge of all banking & financial products, Operation work and AML guidelines.
* To provide excellent customer service at branch customer,
* To attend customers for all business transactions at the counter.
* Attending customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer, etc
* To answer customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, conversion.
* Prepare End of day report & cash reconciliation
* To provide information of new or additional services.
* To provide currency exchange & remittance delivery information. Prepares daily & weekly sales reports
* To perform a role of lobby assistant in branch.
* To maintain records, prepares reports and fwd it to the concern person.
*Attend to customer's inquiry regarding non-receipt of funds, account opening with Indian banks.
*Resolve the complaints/queries by arranging for the appropriate amendment or other alternative payment methods in coordination with bank representatives in the UAE, Thus, ensuring retention of customers.
*Initiated the systematic tracking, filing and release of Introcard to Abu Dhabi main branch customers.
worked as Offier and where I were looking at Forex Activities of the branch as a Cashier and Sale purchase of the Currencies
As an Officer my role in the branch was to take care of sales and marketing of company products like sakes and purchase of FOREX ( Foreign Currencies), Outbound Remittance, To develop the business of Xpress Money.
UAE EXCHANGE AND FINANCIAL SERVICES LTD
Designation: Officer-II Jan 2002 to June 2008
LOCATION: TandaUrmur, Dist Hoshiarpur, Punjab
Major Responsibilities in "UAE Exchange & F/S Ltd":
• Buying and selling of Foreign currencies
• Dealing with all FFMC's, RMC's and Bankers for bulk purchase and sale of all major Currencies and TC's. (All Currencies acceptable in India)
• Authorized signatory
• Document classification, sorting, filing, archiving and retrieval of document
• Cash payout of incoming online transfers
• Assisting staffs on handling their assigned task
• Looking at marketing activities of the branch.
• Acting as Receiving Agent of money through Instant Money Transfer Modes i.e. Money Gram, Xpress Money
• Graduation: Bachelors of Arts. From Guru Nanak Dev University, Amritsar, Punjab, India.