Dinesh Raja

Managed daily workshop operations forVespa and Aprilia (2020-2025), supervising
technicians and ensuring smooth workflow across all service activities.
Conducted diagnostics and repairs on Vespa and Aprilia models, including high-performance
bikes such as RS457, RS660, and Tuono, while maintaining strict quality and safety standards.
Handled end-to-end customer interaction, including explaining repairs, preparing job cards, and
providing accurate service recommendations.
Supported documentation, billing, and follow-ups, while effectively resolving customer
concerns and enhancing overall workshop efficiency and customer satisfaction.

Delivered premium customer service by managing service requests, preparing accurate job
cards, and coordinating efficiently with the workshop team.
Performed servicing on high-value Royal Enfield motorcycles, ensuring quality standards and
timely delivery.
Resolved customer concerns with professionalism and clarity, strengthening long-term
relationships and upholding brand service excellence.

Operated and maintained fiber-optic manufacturing equipment, including setup, production
handling, and basic troubleshooting, while ensuring consistent quality standards.
Managed daily operations independently and supported supervisory functions by guiding team
members, monitoring processes, and ensuring production targets were achieved efficiently and
safely.