Business Development Specialist
Doha Bank
Total years of experience :21 years, 1 Months
Job Roles and Responsibilities -
Administration :-
• Preparing reports to be submitted to higher authorities.
• After sales follow up either by calling or by emailing the client to get there feedback, if they are satisfied with the orders or not, and that they be in touch for future requirements.
• Make exhibition report which includes the inquiries generated and retail sales figures after every exhibition and submit to the management for there assessment.
• Coordinates with the inventory department for the availability of the stocks before committing to a client for an bulk order request.
• Managing email’s & correspondence.
• Monitoring inventory, office stock and ordering supplies as necessary.
• Managing Diaries and Files.
• Effectively manage all administrative process associated with working with superiors and subordinates including timely communication of information.
• Organizing travel & accommodation arrangements for staff.
Sales :-
• Checking exhibition catalogues, hunting for potential clients, and sending them intro letter of the company.
• Develop existing key account relationships with a high net worth client base, as well as prospect and identify areas of business growth.
• Attending meetings and doing presentations of the company product in the clients office.
• Visit companies in Doha and list them with Doha bank’s approved list.
• Open accounts for new people coming to Qatar and existing people in Qatar.
• Process Loan’s and Credit cards.
• Help Customers with Different payment Solutions.
Job Roles and Responsibilities -
Administration :-
• Acting as ‘delegate in-charge’ of all elements of the Store whilst the Store Manager is not there.
• Assisting the Store Manager in building a successful and well ran of Vodafone retail store, thus sharing in tasks and responsibilities.
• Involved in overall operational and administration delegated tasks to the highest level and satisfaction of the company.
• Matching, batching and Coding of all Finance invoices.
• In absence of Store Manager(due to vacations, sickness. etc to fulfil all the duties and tasks of a Store Manager including reporting the line manager, attendance at meetings, communicating general information and so on.
• Handling cash and stocks and making audit reports.
• Organizing Team meets and gatherings.
• Prepare the retail schedule for all the staff in the retail store.
• Conduct training for the newly hired staff before they hit the floor.
• Helps in physical stock taking conducted once in a month by the inventory department, and if there are mismatch and discrepancies helps in settling the matter accordingly.
• Raising of purchase orders and invoice tracking.
• Updating & maintain the holiday, absence and training records of staff.
• Raising of purchase orders and invoice tracking.
Sales :-
• Ensure that all the transactions in the retail outlet from its opening till closing are properly taken care of.
• Handling V.I.P. customers
• Ensure that the company policies and procedures are implemented.
• Maintain updated knowledge of product ranges, models, pricing & discounts in order to provide the right information to customers at all time.
• Handle all POS transactions.
• Strike a positive and co-operative tone with both customers and co-workers.
Job Roles and Responsibilities -
• Commended for diplomatic handling of potentially high risk situation.
• Resolving guest issues requiring efficient decision making.
• Deliver world class customer service and build customer satisfaction and loyalty.
• Accepted assignments with an open, co-operative, positive and team-oriented attitude.
• Complete on going training to stay abreast of product, service and policy changes.
Job Roles and Responsibilities -
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
• Exercised strong interpersonal communications skills with customers and department personnel.
• Accepted assignments with an open, co-operative, positive and team-oriented attitude.
• Utilized multiple call centre support applications to efficiently assist customers and agents.
• Handled a high influx of inbound calls within a dynamic call centre environment.
• Help Customers with Different payment Solutions.
• Take payments from the customers on the phone and process in their accounts.
Job Roles and Responsibilities -
• Answer customer inquiries, quote fares and assist clients in planning travel times and routes.
• Reserve seats for tour companies, travel agencies, wholesalers and the general public.
• Issue tickets, handle cash transactions and check baggage.
• Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
• Updating & maintain the holiday, absence and training records of staff.
• Preparing reports to be submitted to higher authorities.