Customer Care Officer
Thrifty Car Rental
مجموع سنوات الخبرة :15 years, 5 أشهر
Manage email, website, web chat and all future communication channels
Manage 1st level escalation coming through any given channel on customer experience with Thrifty.
Maintain SLA's for all communication channels. (As specified in matrix)
Track & Record inter-departmental communication to achieve a solution.
Staff Manual, regular updates & modification done on the basis of policy & procedure updates.
Website, regular updates & modification done on the basis of policy & procedure updates.
Lead Management & Distribution across Spot & Leasing Business Line-Up
Support Ticket Management on any communication
Voice, Email & Chat Survey Management.
Audio & Video Checks across all counters for optimal functionality.
Process checks and audits