Customer Service Executive
The Golden key Credit Card Company
Total des années d'expérience :3 years, 4 Mois
Efficient & prominent team player cum leader
Provided a high standard of customer service including receiving visitors.
Answering the main telephone lines for incoming calls, dealing with enquiries, use of fax and e-mail facilities.
Attended committee meetings and taking notes, typing memorandums, letters, reports, scheduling meetings, and filing.
Ability to analyze statistic data and prepare reports, Proposals, Research and development reports, Marketing plans, and Project plans etc….based on the management requirement.
Maintaining attendance records of staff and visitors and receiving deliveries.
Ensured that a welcoming, professional environment is maintained in the office area.
Maintained supplies of publicity material, replenishing stocks.
Provided clerical support to team.
Assisted in filing, copying and database input.
Distributed incoming post and coordinated outgoing post
Ability to organize & prioritize assignments utilizing human & tangible resource to the maximum effect
Excellent & confident communicator possessing practical & relevant communication skill at all levels enabling high end PR
A close monitor of competitive market trends & developments in the industry with the view of being updated on present trends
Proactive & innovative team player with the primary focus of excellent service delivery standard
Ability to demonstrate both thinking and implementation skills
Demonstrate ability to handle multiple tasks simultaneously
Self - motivated willing to take up challenges and work under pressure
Excellent Interpersonal, oral, and written communication
Ability to convert complaints in to acceptable solutions
Passed G.C.E A/L in 2001 ORDINARY LEVEL Subjects Grade English C Science C Religion C Social Studies C Sinhala C Commerce C Dancing C Mathematics s ADVANCE LEVEL Subjects Grade Business Studies C Accounting S Economics S ➢ Following the Spoken English course in PATH Academy. ➢ Followed the Computer Diploma & Programming Course in TEC SRI LANKA at Nawala Successfully completed the ✓ Introduction to Computer ✓ Ms Dos ✓ Windows 98, XP ✓ Word ✓ Power Point ✓ Excel ✓ Access ✓ Visual Basic
➢ Following the English & Effective Communication in Ceylinco Educational Services Ltd (CES) Subjects following were ✓ Business English ✓ Marketing Skill ✓ Computer Based ✓ Cost & Management Accounting ➢ Following the Customer Service (Level 2) Exam in London Chamber of Commerce and Industry from EDI