Dineshka Sapuhannadige

Customer Service Executive at The Golden key Credit Card Company

• Sri Lanka - Colombo 1
• March 2003 to June 2006

 Efficient & prominent team player cum leader
 Provided a high standard of customer service including receiving visitors.
 Answering the main telephone lines for incoming calls, dealing with enquiries, use of fax and e-mail facilities.
 Attended committee meetings and taking notes, typing memorandums, letters, reports, scheduling meetings, and filing.
 Ability to analyze statistic data and prepare reports, Proposals, Research and development reports, Marketing plans, and Project plans etc….based on the management requirement.
 Maintaining attendance records of staff and visitors and receiving deliveries.
 Ensured that a welcoming, professional environment is maintained in the office area.
 Maintained supplies of publicity material, replenishing stocks.
 Provided clerical support to team.
 Assisted in filing, copying and database input.
 Distributed incoming post and coordinated outgoing post
 Ability to organize & prioritize assignments utilizing human & tangible resource to the maximum effect
 Excellent & confident communicator possessing practical & relevant communication skill at all levels enabling high end PR
 A close monitor of competitive market trends & developments in the industry with the view of being updated on present trends
 Proactive & innovative team player with the primary focus of excellent service delivery standard
 Ability to demonstrate both thinking and implementation skills
 Demonstrate ability to handle multiple tasks simultaneously
 Self - motivated willing to take up challenges and work under pressure
 Excellent Interpersonal, oral, and written communication
 Ability to convert complaints in to acceptable solutions