it support engineer
Al Qabdah Global Building Contracting LLC
Total years of experience :10 years, 7 Months
Handle daily technical support activities on desktop support, data network and server management
Setup desktop computers and peripherals and test network connections
Install and test desktop software applications and internet browsers
Enforcing policies as per corporate manuals and directives
Setup computers and install software for various applications and programs
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify potential changes and system improvements to present to senior team leaders for
consideration and implementation
Identify, log and resolve technical problems with software applications or network systems
Maintain documentation of technical detail relating to Desktop equipment and software, including
Asset tracking
Working on Active Directory accounts, configuration of Desktop & Laptop computer
Administrating and troubleshooting of NAS
Configuration and maintenance of CCTV / DVR
Configuration and maintenance of network printing and multi-function devices
Duties and Responsibilities • Install and configure operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks to leverage client IT support staff • Liaise with vendors and other IT personnel for problem resolution • Provide 2nd and 3rd level support • Manage and monitor all installed systems and infrastructure • Mentor and train other engineers throughout the company and seek to continually improve processes companywide • Create reports and documentation outlining findings and solutions; oversee the overall backup strategy and daily operations for secure backups and restore testing • Consolidated, deployed and monitored back office servers and NAS storage, Windows domain infrastructure, directly supporting internal staff workstations and laptops. • Configure IP telephone system based on the client requirements • Compiled and updated hardware and software systems, assets, and solutions documentation. • Manage, maintain and update onsite and customer site copiers, printers • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues • Check regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Designing system configuration, directing system installation, defining, documenting and enforcing
system standards
* Evaluate existing applications, data, hardware and other systems of clients in order to recommend
enhancements
* Speaking with customers via email and phone for initial requirement capture
* Install and configure computer hardware operating systems and applications
* Diagnose and troubleshoot technical issues, including account setup and network configuration
* Follow up with clients to ensure their IT systems are fully functional after troubleshooting
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults
* Monitor and maintain network structures of clients using networking monitoring software application
(MRTG/PRTG)
* Remote support of on-site engineers and end users/customers during installation
* Remote troubleshooting and fault finding if issues occur upon initial installation
* Assist Sales staff of the company in technical information they need for the client
* Support administration of firewall environments in line with client IT security policy
* Design and implement security systems and redundant backups to maintain data safety
* Preparing UAT/As-built plan for every project finished
* Testing of copper/fiber cable using fluke test machine for standard connectivity termination