Manager Customer Service
Gmmco Limited
Total years of experience :26 years, 1 Months
Accountable for a mixed fleet of around 300 units of 3143 CM Bharat Benz and 4841K Mercedes Benz heavy Trucks.
Control fleet department in commercial and technical over four sites in India.
Monitor and plan budget of whole fleet department as well for each unit separately.
Manage team and report directly to divisional manager.
Manage 76 employees and over 14 million of equipment inventory.
Manage operations and accountable for profit and loss budgeting and staffing.
Regulations and the safe maintenance program of equipment resulting in an accident free work environment.
Responsible for daily operation of service department with 36 Mechanics for one AMC operation.
Plan and control preventive maintenance schedule for whole fleet.
As Maintenance In charge (HEMM) in captive mines of 12, 000 ton per day capacity responsible for fleet of Komatsu D155-6RA Dozer, CAT 349D, CAT 374 and Hyundai 320 LC-7 excavator, CAT 980H and Hyundai HL 780-7A Wheel Loader, CM 785 Atlas Copco Drill, Sandvik DG 700 Rock Drill, HM 400 Komatsu Articulated Trucks, TR 45 and TR 60 Rigid Truck, CAT Diesel Generators 635 KVA, 110 KVA Kirloskar Generator and WJ1175 Terex Primary Jaw and WC1300 secondary Cone crusher.
Led the team of Managers, Engineers held accountable for daily activities encompassing maintenance /repair of all machines and day to day activities for execution repair job at workshop as per schedule.
Monitor the preparation of Repair Estimate of equipment and spares inventory for the onward approval from Group Director (Mining).
Increased machine uptime up to 98% through root causes analyses, machine reliability studies and implantation of corrective actions.
Improved spare parts availability from 81% to 90% and improved plant efficiency through use of turnover rate studies, lead time studies, flexibility of parts and budget allocations.
Improved preventive maintenance proficiency up to 95%.
Developed and implemented training program for all maintenance employees with respect to above.
Develop and implement a Maintenance Management Continuous Improvement Program.
Directed installation of new machinery, facility upgrades, repairs and replacement of machinery for new model years for the automotive Mining industry, assisted maintenance with PLC operated control systems.
As Workshop In charge (HEMM) in captive mines of 18000 ton per day capacity responsible for fleet of Komatsu (15 dumper, 6 excavator, 9 loader, 2 dozer, 1 grader) and 2 Atlas Copco drill, 10 Cummins 500 KVA gen-set and 10 Light vehicles.
Led the team of Managers, Engineers held accountable for daily activities encompassing maintenance /repair of Komatsu fleet day to day activities for execution repair job at workshop as per schedule.
Monitored the preparation of Repair Estimate of equipment and spares inventory for the onward approval from Finance Department.
Coordinating activities for the identification of training needs to operators/mechanics & Maintenance Engineers for upgrading their Technical and Soft Skills.
To assure the availability of required spare parts at any moment, initiated a new storage facility at site and maintain the inventory.
Spearheading overall repairing/overhauling of Komatsu all product like Excavator, Wheel Loader, Dozer, Motor Grader, Rock Breaker Atlas Copco & Hammroc make, Bomag, Hamm construction & road building machinery, XCMG, Kobelco make crane along with Franchisee activities, maintenance and repairing & Customer / Service Engineers trainings
Providing warranty support & services as per principal policy and generating Service Monthly Report & MIS
Managing a team of Engineers / Technicians to provide after sales service of equipment at customer sites.
Co coordinating with Logistic, PDI, Spare parts, Marketing & Sales department for execution of delivery, Commissioning, Inventory planning & control, analysis of market need & development for better product performance.
Preparing failure analysis report of critical technical issues and communicating with Principal for product improvement.
Maintenance Purview: TR-100, TR-60, TR-45 series Terex Rigid Trucks, CAT 6015F(RH-40E), CAT 6018F(RH-90C), CAT 6030F(RH-120), CAT 6040F(RH-170) Caterpillar(Bucyrus)) Excavators, SKL 260 Terex Loader and L-35B O&K Loader. H-185, H121, H55N, H40 DEMAG-KOMATSU excavator, DX520LC DOOSAN excavator, TA-40 and TA-400 Articulated Dump Truck, XA-400, SR 1000 Power screen Crusher and Chieftain 1400 Screen (Terex Pegson), Allison 4500 ORS, M - 5610 AR, DP - 8963 CEC Transmission, QSK-19C 525, KTA-38-C 1050, DV 11 and Detroit Diesel Series 60 Engine .
The Growth Path
Hol-Taj, UK
Sr. Service Engineer (Site In charge) June’ 04-May’ 07
Service Manager May 08 - Present
Hol Taj, UK is the authorised distributor of TEREX rigid truck and articulated truck, Bucyrus Excavator (CAT), Power screen Crusher (Terex Pegson), Doosan Excavator and wheel loader.
Giving full time Maintenance and Technical support to Dangote Group (Obajana Cement PLC) Nigeria in captive limestone mines of 45000 ton per day capacity.
Deft at ensuring that all the TEREX equipments (21 nos 100 tons, 18 nos 60 tons and 8 nos 45 tons) capacity Rigid Trucks, 10 nos 7.8 cum Bucyrus Hydraulic Excavators, 5 nos 2.87 cum DOOSAN excavator, 21 nos 40 tons Articulated Dump Truck, XA400, SR 1000 Power screen Mobile Crusher and Chieftain 1400 Screen) should be available & operational to customer all the time.
Functioning as a Lead Hand for ensuring that the down time should be minimized.
Hands on experience in managing the service engineers encompassing work scheduling, training, and discipline and reporting to Holtaj management for the same.
Deft at conducting PLC control, Hydraulic and electrical/electronic trouble shooting of all excavator, loader, and dumper individually.
Instrumental in handling the machine sales.
Adroit at commissioning all new machines coming to Nigeria on behalf of my company.
Distinguished efforts towards getting training from TEREX.
Coordinating activities for the identification of training needs to operators/mechanics & Maintenance Engineers for upgrading their Technical and Soft Skills.
To assure the availability of required spare parts at any moment, initiated a new storage facility at site and maintain the inventory.
Unatrac Limited, Slough, UK.
Unatrac Group is an authorized Caterpillar dealer of East & West Africa for distributing and supporting Caterpillar construction equipments.
Service Engineer June’07 to October’07
Planning and execution of effective preventive maintenance schedules of various network elements to increase network up time and equipment reliability.
Installing, commissioning & troubleshooting of the problems arising during the tenure of job.
Deft at conducting electronics and electrical control Hydraulic trouble shooting of CAT 6018F, CAT 6030F, CAT 6040F Caterpillar Mining Excavators, 777D Caterpillar Rigid Truck, D8R and D9R Caterpillar Dozer and 990H, 988H, 980G, 950G loader.
Carrying out inspection, tests for determining the effectiveness in view of performance.
Handled key clients like ABU Kastur, Suez cement and National Cement in Egypt and Golden Pride Gold mines in Tanzania.
Voltas Ltd (Mining and Construction Equipment Division),
Sr Service Engineer Nov’07- Apr’ 08
Initiating the repairing of different types of variable displacement pump, hydraulic cylinder, gear pumps, idler, control valves, joystick, swing gearbox, final drive, track roller, track chain and turning joint in workshop.
Giving full time Maintenance and Technical support to Dangote Group (Obajana Cement PLC) Nigeria in captive limestone mines of 45000 ton per day capacity.
Deft at ensuring that all the TEREX equipments (21 nos 100 tons, 18 nos 60 tons and 8 nos 45 tons) capacity Rigid Trucks, 10 nos 7.8 cum Bucyrus Hydraulic Excavators, 5 nos 2.87 cum DOOSAN excavator, 21 nos 40 tons Articulated Dump Truck, XA400, SR 1000 Power screen Mobile Crusher and Chieftain 1400 Screen) should be available & operational to customer all the time.
Functioning as a Lead Hand for ensuring that the down time should be minimized.
Hands on experience in managing the service engineers encompassing work scheduling, training, and discipline and reporting to Holtaj management for the same.
Deft at conducting PLC control, Hydraulic and electrical/electronic trouble shooting of all excavator, crusher and dumper individually.
Instrumental in handling the machine sales.
Adroit at commissioning all new machines coming to Nigeria on behalf of my company.
Distinguished efforts towards getting training from TEREX.
Coordinating activities for the identification of training needs to operators/mechanics & Maintenance Engineers for upgrading their Technical and Soft Skills.
To assure the availability of required spare parts at any moment, initiated a new storage facility at site and maintain the inventory.
Deft at working as Service Engineer at SCCL, Ramagundam project to maintain & trouble-shoot of O&K RH90C/E Hydraulic Excavators.
Initiating the repairing of different types of variable displacement pump, hydraulic cylinder, gear pumps, idler, control valves, joystick, swing gearbox, final drive, track roller, track chain and turning joint in workshop.
Monitoring inventory levels and co-ordinating with the purchase department for the generation of purchase orders, as and when inventory reaches re-order levels.
Designing, implementing and monitoring effective procurement schedules along with finalizing the specifications of the spare parts and establishing the quality & quantity limits
Conducting training programmes to enhance operational efficiencies of workforce, focusing on technical & customer care aspect.
Handled key clients like Hindusthan Zinc Ltd. & Dhansar Engineering in Rajasthan, SCCL in Ramagundam and NMDC in Chattrishgar.
Instrumental in mentoring the service engineers encompassing work scheduling, fault recognition, common problem solution, training & discipline and reporting to the Branch Manager for the same.
Initiating to work with 24 volt electrical circuit related with machine hydraulic operation.
Handled key clients like Hindusthan Zinc Ltd in Rajasthan, West Bokaro (TISCO), Singrauli (NCL), Singrauni collieries, GMDC lignite mines and MCL Talcher.
Distinguished efforts towards modifying one hydraulic circuit to increase machine productivity & make a system to check machine properly.
Introducing new checklist to bring down break down of machine.
Gaining knowledge of reading advanced hydraulic system and application.
Resolving the chronic hydraulic problem of one DEMAG excavator.
Handled key clients ECL, Rajmahal.
Obtainined 76.1%