Inspect VIP and regular guest's rooms, then deliver gifts and requested items prior to guest arrival. Prepare the room as per guest history and special Amenities as per category / and other preference.
Provide personalized assistance to VIP and regular guest's throughout their stay.
Provide appropriate and profitable room assignments.
To greet the guests upon arrival, And / accompany the guests from the airport to Palace as directed by Management
To greet the guests on arrival at the Emirates Palace, and complete the check-in procedure and registration card, and other document to reception together with any other necessary paperwork.then deliver the competed document to the guest together with any other necessary Information. Checking procedure can be done in reception or in the Suite as per guest Request.
Ensure that they are escorted safely to their Room/or Suite.
Offer room orientation and welcome drinks, check all the luggage & other handed bag from bellboy upon guests arrived
To ensure that all guests are made familiar with their Suite or Room by explaining the workings of all controls, and fully aware of the
services and facilities available to them.
Offer services such as unpacking, pressing, dry-cleaning, shoeshine & complimentary beverage upon arrival & throughout the stay.
Respond to and coordinate VIP/Regular guests request for special arrangements or services (e.g. Especial News pepper, babysitting, business center services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, Occasions/Privet party, entertainment/sporting events, shopping) by making arrangements with designated vendors or identifying appropriate providers according to department and company standards.
To conduct Palace or any other tour/ site inspections when requested or directed.
Supply VIP guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
To assist all the Palace Restaurant and all Dining room waiters with the service sequin's of food and beverage.
To assist other members of the Palace team, Housekeeping/Butler, Minibar & other department service timing.
To ensure the mini-bar stocks are maintained, products are within the expiry date and replenished on a daily basis as per guest request.
Replenish daily amenity as per standard. Provide fresh fruit as per category/ other amenities/ canapés/ ice/Exact. Exact. prior to daily basis and whenever guest requested.
Pick up and deliver any guest laundry / pressing based on guest requested time
Arrange transportation (e.g., taxi cab, shuttle bus, etc.) for VIP guests and record advance transportation request as needed.
surprise guest Birth day / wedding Anniversary / Honey Moon and any other surprise occasions.
Contact appropriate individual or department as necessary to resolve calls, requests and/or problems.
To ensure that guest check-out arrangements are in order, and to bid the guests farewell.
Offer packing service, weak up call, in room B/fast, or hot Beverage. transportation and any other assistance.
Re-confirming all travel arrangements for the guest.
- Company industry:
- Hospitality & Accomodation
- Job role:
-
Hospitality and Tourism
