Dipendra Karki

• Oversee daily hotel operations working closely with Housekeeping, Engineering and Front Office to
keep service running smoothly across all shifts.
• Prepare daily reports, compliance records and performance trackers and distribute them to
Engineering, Housekeeping team, IRD so teams can plan and act with accurate information.
• Identify recurring administrative inefficiencies and implemented standardised procedures that
improved cross-departmental coordination and reduced operational disruptions.
• Manage staff rosters, shift scheduling and leave administration for multi-department teams to
maintain full operational coverage and minimise service disruptions.
• Main administrative point of contact for inter-departmental coordination, vendor communication
and issue escalation to ensure timely resolution. Ensure full compliance with GDPR, Health and Safety
and COCC policies by conducting routine audits and maintaining up-to-date regulatory records.
• Maintain and update operational trackers, logs and departmental databases on a daily basis to keep
records current and readily accessible to relevant teams.
• Support the preparation of management reports, meeting agendas and operational presentations,
ensuring senior leadership had organised and accurate information for decision making.
• Coordinate day-to-day administrative tasks and office operations to ensure all internal procedures
were followed accurately.

• Ensuring that team leaders are aware of the guest preferences prior to the arrival.
• Checking reports required i.e. Glitch Report, Daily Operations Report, Arrivals, VIP Report.
• Sharing traces to team and houseman and resolve accordingly once completed.
• Monitoring and Updating the PH, LD and Sick leave of the Staff
• Follow up OO/OS (Room moves, Showrooms and pending maintenance)
• Assisting the Evening Shift to prepare the Turndown Task Sheet
• Answering phone calls and responding to emails.
• Preparing duty Roster every week.
• Schedule the PPM every week and share it with ENG and update the tracker accordingly.

• Briefed team leaders on confirmed guest preferences and VIP arrival requirements ahead of each
shift to ensure the team was prepared to deliver a personalized guest experience.
• Compiled and distributed daily operational reports including Glitch Reports, Arrivals, VIP Reports and
Daily Operations Reports to all department heads at the start of each shift.
• Coordinated the weekly PPM schedule with Engineering and kept a live digital tracker that helped
reduce maintenance backlogs and keep more rooms available.
• Managed weekly staff rosters and leave records for a team of over 80, including public holidays, lieu
days and sick leave, ensuring adequate coverage across all operational shifts.
• Monitored and followed up on all out-of-order and out-of-service rooms, showrooms and pending
maintenance tasks, coordinating with relevant teams to achieve timely closure.
• Handled all incoming calls and emails and made sure every request was triaged and sent to the right
person without unnecessary delays.

• Conduct daily briefings, allocate task and supervise daily operations.
• Create, Prepare, and deliver reports to various departments.
• Provide assistance to staff, managers and senior-level officers as needed.
• Receive and forward communications to different staff and departments.
• Perform clerical duties such as filing, faxing, answering phone calls and responding to emails.
• Respond promptly to guest requests, questions or complaints in a professional manner.
• Train, Coach and support new employees.

• Ran daily briefings for a team of over 25, allocating tasks and supervising progress to make sure all
service targets were met across assigned floors.
• Trained and coached new team members, shortening their onboarding time and helping them reach
the required standard of room presentation and guest service quickly.

• Preparing morning reports - Perstat, SCW Accountability, Sensitive Items, SITREP (Situation Report) & Shift Change
and submit to upper management.
• Preparing daily, weekly & monthly reports and submit to upper management.
• Receives all TSTI/AHA file, store, and archive in system.
• Update daily container chart.
• Preparing Travel Request for Employee, track forecast and submit to the HR for further Approval.
• Track open job positions from HR and updated and post for the employees.
• Responsible for the development of logistical plans, policies, and procedures to support the operations.
• Update all Training Folders of Employee once training completed.
• Update and Track US Government Property.

• Prepared daily SITREP, Perstat, SCW Accountability and Shift Change reports for military and civilian
with zero errors in a high-pressure operational environment.
• Prepared, printed, and distributed weekly timesheets to all departments.
• Processed and reviewed all KBR personnel timesheets for accuracy and timely submission to the
Houston office.
• Operated and maintained SAP systems for timesheet management and employee records.
• Organized meetings, maintained communication with staff and cross-functional personnel, and
ensured smooth administrative operations.
• Developed and maintained logistical plans, policies and procedures that kept supply chain operations
running without interruption across a large-scale US Army base.
• Tracked US Government property and container movements and kept inventory records clean and
accurate through daily, weekly and monthly audit checks.
• Handled HR admin including travel requests, headcount planning, vacancy tracking and maintaining
employee training records for a large multinational team.
• Maintained a structured digital archiving system for TSTI and AHA files, enabling fast retrieval and full
regulatory compliance across all documentation.

• Transfer data from paper formats into database systems.
• Type in data provided directly from customers or other parties.
• Create and manage spreadsheets with large numbers of figures.
• Verify data by comparing it to source documents.
• Update existing data.
• Retrieve data as requested.
• Perform regular backups to ensure data preservation.
• Sort, organize and store paperwork after entering data.

• Transferred and checked high volumes of data from paper records into the company database and
kept error rates consistently low across all daily submissions.
• Accurately transferred, validated and quality-checked large volumes of operational data from source
documents into enterprise database systems, maintaining consistently low error rates.
• Created maintained Excel spreadsheets to track supply, logistics and operational data, providing
management with a reliable and current reporting resource.
• Performed scheduled data backups and organized all physical records in a structured filing system to
protect data integrity and support efficient document retrieval.