Property Sales Consultant
DAMAC Properties
Total years of experience :20 years, 4 Months
• Responsible for generating leads.
• Maintaining and following up with the Investor.
• Meeting clients and discussing various projects.
• Converting leads to make property sales.
• Developed, implemented and monitored marketing strategies through effective use of appropriate media within the agreed marketing budget.
• Created and managed marketing strategies to boost lead generation.
• Ensured timely media coverage / advertising of all events and trade shows.
• Leaded the Marketing team for all Marketing & Corporate Communications activities for all projects.
• Supervised and actively participated all marketing activities from planning to execution.
• Established and built successful partnerships with hotels, vendors, other real estate companies.
• Orchestrated successful branding campaigns, new logo, new website development, internal and external messaging and internal communication coaching.
• Maintained detailed excel workbooks, Power point presentation with continually updated task list, contact list, deadlines and budget.
• Trained sales consultants on use of new CRM software Propspace.
• Well versed with and extensively used Dubizzle, Property Finder, Just Rental, Just Property and other real estate related listing sites.
• Supervised and prepared advertising / marketing artwork for print and online media campaigns.
• Reporting to the Managing Partner of the firm regarding the client requirements and office administration.
• Revising and maintaining office systems, including data management and filing.
• In charge for all internal (Office) and external communication (clients) on behalf of the Managing Partner.
• Was elected as the Management representative for initiating ISO 9001:2008 and ISO 14001:2004.
• Responsible for diary and travel management, general correspondence, liaising with clients and team members (Accountants and Auditors), preparing reports and presentation, checking expense claims and following up on matters as directed by the Managing Partner.
• Meeting and greeting clients and ensuring the Managing Partner is prepared for the meeting.
• Assisted the Director for company formation for the Consultancy section of the firm.
Front Office Operations:
Single handedly handled front office operations for Billing Finance Team from June 2008 to September 2010. Responsibilities included taking:
• Bill payments (in Cash, Card, Cheque, Bank Transfers, Monthly standing instruction).
• Answering detailed billing queries.
• Replying to customer emails & Calls when there would overflow of calls.
• Taking & processing request for final bill / closure of account.
• Processing Refunds in cash & cheque.
• Assisted the S&M team with registrations of clients.
• Closing the cash counter and handing over total cash collected by billing and S&M team to the finance department.
Back Office Operations:
• Sending customer communication to registered customer regarding bill payments, disconnections etc. via email, SMS &handouts.
• Document & Data management.
• Tracking missing payments by coordinating with banks & customers.
• Entering initial data for new developments in system.
• Preparing daily & monthly reports for registration, collection & account closure, as per management requirements.
• Posting of payments & debit/credit adjustments.
• Made a detailed training manual to train new recruits.
Supporting Sales team.
Sending telex messages to the airport office regarding customer information etc.
Marketing monthly offers to different travel agencies all over UAE via email and fax.
Maintaining diary of the Sales Manager.
Keeping Sales Manager prepared for daily meetings.
Briefing the sales team on targets achieved versus required.
Team Coach / Acting Team leader in Collections (Outbound Dialer)
• Worked closely with the executives to ensure they fulfill their objectives and work in a cohesive manner.
• Closely worked with the bottom performers and provided their progress reports to the Operations Manager.
• Review the performance of the executives on an ongoing basis and help conduct appraisals.
• Answering customer’s queries and complaints and forwarding their suggestions etc.
• Effective making and implementation of personal development plan for the executives.
• Coordinating and liaising with the business areas on further expansion & more effective functioning of the department.
• Coaching and counseling team members on process and non-process related issues.
• Coach and help develop employees by taking refresher trainings & one on one’s - by conducting Training Need Analysis.
• Conduct training for new joiners pertaining Soft skills.
• Have made a concise product & process manual for Collections department used to train new joiners.
Customer Finance Advisor from Sept 2004 to Feb 2006 (Inbound & Manual Outbound)
• Handling Escalation calls on the Operations Floor.
• Mentoring / Manning the Collections Operations floor.
• Handled Case Management for Collections department.
• Answering process & product related queries from team and floor.
• Giving Collections Process training to new recruits and other advisors of other departments.
• Collecting outstanding dues from customers who have missed out on their payments.
• Explaining the bill to the customer in case of any discrepancy.
• Discussing and setting customers on a Payment Plan if customer is going through a financial crunch.
• Re-instating customer’s lines.
Customer Service Advisor (Inbound) from Jan, 2004 to Sept, 2004.
Help the Customer in regards to queries on their handsets; provide Technical Support; help them understand their bills, take payments, give information on various price plans and schemes currently available.
Handling Outbound Collection calls for a Credit Card company - PROVIDIAN FINANCIAL SERVICES now known as Washington Mutual.
• Taking payments from customers who have defaulted on regular monthly payments and also from customers who have gone over their approved credit limit.
• Active participation in assisting / mentoring new team members.
• Imparting Product knowledge, application in process & procedures while on a live call.
• Conducting daily briefings.
• Handling Escalations calls to solve customer complaints & query.
• Giving advisor feedback to TL & Supervisor.