Dirk Massow

Dustkorn is committed to fulfill company cleaning needs with green & bio-degradable products, trained staff and adequate equipment.

- Guiding a start up company with all managarial duties to a profitable business
- Responsible for overall strategy and P&L of the company with a team of 40 staff
- Managing all commercial, opeational, HR and administrative activities
- Spearheaded business development, acquisition of new clients, tendering and contract negotiations
- Set, implement and monitor work safety standards to ensure compliance, implementation
- Protect company assests and ensure they kept in perfect condition
- Hiring, Training and Managing Staff on European cleaning techniques and standards

Achievments
- Replacing old fashion operation, with adequate tools, chemicals and training of staff to reduced time of cleaning and within the 3 month of operation decreased operational cost by 20 %
- Received the Bapco approval certification
- Achieved 15% more grows than budgeted

http://www.wyndhamgrandmanama.com

Wyndham Grand Hotel is the first 5star dry hotel in Bahrain (263 rooms / 15 BQT facilities / Restaurant / 24 hrs roomservice / poolbar / lobby lounge & office catering).
- Part of the opening team (open 12/2017), incharge of the F&B operation, hiring, staff training, and purchasing of missing equipment
- Developed budgets, forecasts and game plans, promotions
- Full P&L budgeting responsibility
- Writing and Implemented SOP’s as well as training programs for F&B employees & stewarding
- Managed, trained and coached over 50 employees on their duties prior opening, resulting in high customer satisfaction
- Obtained an average of 92% in guests satisfaction for the devision
-Implementation of HAZARD system
Achievments:
- Received 5 star rating due to the high service standads of the staff within 3 month operation as a dry hotel (First Dry 5star Hotel in Bahrain)
- Reduced food cost by 30% within 4 month of operation (more sales, lower cost, renegotiations of food prices etc)

http://www.pfefferkorn-catering.com

Pfefferkorn Catering - Catering Company which caters for the Gulf Air Grand Prix, WEC and the Bahrain Airshow (28 thousand VIP meals in 3 days)

- Optimizing the Operation performance with analyzing the strength and weaknesses of the SOP‘s, suggested changes for the operation.
- Implementating a full warehouse system including new set, new internal order system of crockery, glassware & kitchenware including a comprehensive stocktake and full documentation of all equipment ( over 250 k peaces)

Achievments:
= Enhancing of service operation reduced labor cost by 5 hours per event based on 200 pax F&B event.
- Creating a comprehensive easy warehouse system within 5 weeks with cost reduction on manpower cost.

http://www.barclaycard-arena.de
http://www.compass-group.com

Compass Group Plc - Barclaycard Arena (open 11/2002) - is a multi-functional arena in Hamburg boasting 120+ world class events including Sport and Concerts, with 74 VIP Sky Boxes, 3 VIP Restaurants, a 700 seat American Diner, 6 Bars and 20 Concession Stands

- In charge of €8, 000, 000 revenue p.a., 14, 500 - 70, 000 guests per event, up to 6, 000 VIP’s per event, 350 - 650 staff per event
- Shared P&L and budgeting responsibility with CEO, for the F&B operations, VIP, Concession Stands as well as the Diner
- Establish and co-ordinate the hospitality sales office
Manageing a team of 8 direct reports and 350 - 650 staff
= Established business relations with international clients, companies, private customers, partner hotels and suppliers
- Implement local sponsorship deals

Achievements:
- Setting up the operational standards of VIP areas and consession stands
- Reducing labour cost by 12% and gaining 8% more profit
- Developing training hand books for all compass stadiums and arenas

http://www.dorint.com

Dorint - has a large banqueting operation which caters to up to 2000 guests & 14 events at the
same time

- Responsible for smooth operations of the banqueting department & client satisfaction
- Development of service + training standards as well as personnel planning for up to 80 staff

https://www.schlossbensberg.com

Schloss Bensberg - is a 5star business hotel (Leading Hotel of the World) with a banqueting

operation with 8 rooms / 900 guests / events
- Ensuring client satisfaction prior and during the event and a smooth operation
- Development of service + training standards

https://www.johner-estate.com

Enhanced my wine expertise

https://www.landmarklondon.co.uk

The Landmark - is one of London’s most prestigious hotel with a large high end Banqueting operation

- In charge of all F&B equipment of 3 restaurants and 16 banqueting operation
- Ensuring proper cleaning and storage for equipment, leading a team of 35 staff
- Purchasing equipment for F&B outlets and managed the house internal silvering department

https://www.claridges.co.uk

- Claridge’s - is one of London’s most prestigious hotels (Leading Hotel of the World) with it’s
well known fine dining restaurants
- 5th place in the London’s best waiter competition 1997
- Enhanced high end service skills

https://www.claridges.co.uk

- Claridge’s - is one of London’s most prestigious hotels (Leading Hotel of the World) with it’s
well known fine dining restaurants
- 5th place in the London’s best waiter competition 1997
- Enhanced high end service skills