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mohd kashif khan, Assistant Executive Manager – Training (Food & Beverage)

mohd kashif khan

Assistant Executive Manager – Training (Food & Beverage) ·Brainplay learning saloutions

India

Bachelor's degree,

Work experience

Total years of experience: 15 years, 0 months

Assistant Executive Manager – Training (Food & Beverage)

December 2015 - Present

Brainplay learning saloutions

Delhi, India

December 2015 - Present

• Training operations across multiple clients and industry verticals (Hospitality-Luxury Hotels, Mid Market Space, Budget Space, Healthcare, Pharma, KPO's and BPO's).
• Designing Training solutions which involve-Training Needs Analysis, Content Development(Visualization and Application), Training Delivery and Training Effectiveness-Leadership Skills, Behavioral Skills, Customer Service, Soft Skills, Food & Beverage(All levels)
• Effective planning, delegation and allocation of resources(people, time) across clients and industry verticals
• Smart Training Calendars, Analytical Reports and Informative MIS across multiple clients.
• Performance Coaching and Audits for technical skills.
• Delivery Methodologies-Articulate, AVs, PowerPoint, Role plays, Live Demonstrations.
• Train The Trainer and Trainer Mastery Class Certified.
Company industry:
Human Resources Outsourcing
Job role:
Hospitality and Tourism

Guest Service Officer

June 2011 - December 2015

The Taj Mahal New Delhi

Delhi, India

June 2011 - December 2015

Working as a shift incharge in te hotel.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

institute of hotel management

May 2011

May 2011

Bachelor's degree,

India

scored second highest marks in front office in second year

Skills

Learning and Development
Expert
Learning and Development
Expert
Customer Service
Expert
Customer Service
Expert
E learning Development
Expert
E learning Development
Expert
Content Design
Expert
Content Design
Expert
Hotels
Expert
Hotels
Expert
Hotels
Expert
Hotels
Expert
Content Design
Expert
Content Design
Expert
E learning Development
Expert
E learning Development
Expert
Customer Service
Expert
Customer Service
Expert
Learning and Development
Expert
Learning and Development
Expert