massab umer

Responsible for handling all technical problems in running projects as well as designing, planning &
• commissioning of new projects. Achieving and maintaining customer satisfaction on priority.
• Prepare and host regular meetings, creative meeting minutes and reports as Well as other admin tasks.
• Configure Group Policy for Domain users.
• Installing new and/or rebuilding existing servers and configuring hardware, peripherals, services,
settings
directories, storage, etc. in accordance with standards, project and operational.
• Configure and installs new network hardware in support of the initiatives.
• Configured incoming and outgoing email functionality.
• Handling troubleshooting and providing IT technical, remote, desktop and network support.
• Keep current with the latest technologies and determine what new technology solutions and
• Implementations will meet business and system requirements.
• Supports periodic technology roll-outs maintenance tasks that may require late night and week work.
• Raising incident with concern teams, respond to the incidents and service requests and bring together
additional information to either resolve or escalate the issue to the appropriate teams.
• Take follow ups and closing of the tickets based on the client response.

Supervising the administration of systems and servers related network to ensure availability of services to
authorized users.
* Engage in maintenance window activity related to network equipment.
* Hardware warranty claim, printer, and scanner service maintenance on quarterly basis.
* Provide troubleshooting and configuration support for client desktop and networking environment.
* Incident/Problem and service request make resolved by Tier 1/Tier 3.
* Administration of Active Directory windows server 2003.
* Assisting the network manager with support requests. Hardware and Software upgrades.
* Advised, implemented and coordinated on new system developments.
* Responsible for defining and Data recovery plan for servers and workstation.