Divine Chijioke

Welcome guests, manage check-in and check-out processes.

Handle inquiries, provide information, and ensure guest satisfaction.

Coordinate with housekeeping, security, and F&B for seamless guest experience.

Process payments, maintain records, and resolve guest complaints professionally.

Supervised F&B team to ensure excellent service delivery.

Oversaw restaurant operations, banquet services, and room service.

Trained staff on customer service, service standard, and hygiene.

Ensured daily stock management, quality control, and customer satisfaction.

Served guests professionally following hotel standards.

Assisted with menu recommendations, order taking, and delivery.

Maintained cleanliness and table arrangement.

Supported banquet and event operations.

Assisted guests with luggage, directions, and local information.

Managed lobby operations, transportation requests, and guest assistance.

Worked closely with front desk and security to enhance guest satisfaction.