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Divine Chijioke, guest service agent

Divine Chijioke

guest service agent·Amber City hotels Owerri

Nigeria

Higher diploma, library and Information Science

Work experience

Total years of experience: 7 years, 7 months

guest service agent

November 2024 - Present

Amber City hotels Owerri

Owerri, Nigeria

November 2024 - Present

Welcome guests, manage check-in and check-out processes.

Handle inquiries, provide information, and ensure guest satisfaction.

Coordinate with housekeeping, security, and F&B for seamless guest experience.

Process payments, maintain records, and resolve guest complaints professionally.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

beverage and food supervisor

January 2022 - November 2024

home suites and resorts

Owerri, Nigeria

January 2022 - November 2024

Supervised F&B team to ensure excellent service delivery.

Oversaw restaurant operations, banquet services, and room service.

Trained staff on customer service, service standard, and hygiene.

Ensured daily stock management, quality control, and customer satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

waiter

January 2021 - January 2022

Home suite hotel and resort

Owerri, Nigeria

January 2021 - January 2022

Served guests professionally following hotel standards.

Assisted with menu recommendations, order taking, and delivery.

Maintained cleanliness and table arrangement.

Supported banquet and event operations.
Company industry:
Hospitality & Accomodation

concierge

December 2018 - December 2020

Full moon hotel

Owerri, Nigeria

December 2018 - December 2020

Assisted guests with luggage, directions, and local information.

Managed lobby operations, transportation requests, and guest assistance.

Worked closely with front desk and security to enhance guest satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

federal polytechnic nekede

November 2022

November 2022

Higher diploma, library and Information Science

Nigeria

Skills

Teamwork

Expert

Hotels

Expert

waiter

Expert

Customer Service

Expert

Food Service

Intermediate

Hospitality

Expert

Social profiles

Languages

English

Expert

Hobbies and interests

reading and studying