Administrative assistant
Al Masraf bank
Total des années d'expérience :15 years, 1 Mois
I am responsible for meeting and greeting high-valued guests on behalf of the CEO of Al Masraf Bank and ensuring that they are comfortable and satisfied with their experience.
I am often delegated as the CEO’s representative to ensure that all VIP guests \[i.e. Royal Family members\] have their needs met with utmost professionalism and discretion, whilst promoting our products and market merchandise.
I frequently handle and process large sums of cash, cheques and important documents for both colleagues and customers conducting business with Al Masraf.
If needed, at request I promptly ensure all customers are serviced with light refreshments, i.e. Coffee, Arabic tea, biscuits and other nourishments as an added effort to ensure that their experience with Al Masraf is exemplary.
Promoting food and beverage.Greeting customers as they arrive and showing them to their table.
Giving out menus and taking orders for food and drink.
Serving food and drinks.
dealing with bill payments.
Making sure tables are clean and tidy.
Turning over tables and promoting beverage service in the Buffet, in order to assist with achievement of departmental guest satisfaction targets and food and beverage revenues. Clean tables in assigned station throughout service.Working in Brazilian, Italian, French speciality restaurants.
front office, cross functional cooperation in resolving customers inquiries, requests and complaints; keeping records of customer database; active sales and promotion of new products and services; providing other necessary service to customers
In 2011 I was declared to be the best Sales Agent
handling calls; keeping records of invoices and dispaching notes; preparing internal cost report as of previos day
sales and promotion of sport equipment of famous sport brands as Wilson, Quick Silver i O`Neill
reception, keeping records of received mail and distribution of received mail
handling inbound/ outbound calls; providing required information
welcoming guests, keeping records of incoming/ outcoming guests and accommodating guests
welcoming guests; answering inbound calls; providing necessary information to guests
