Exams Venue Staff (Freelance)
British Council - United Arab Emirates
مجموع سنوات الخبرة :18 years, 4 أشهر
-To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met. This includes a wide range of UK board examinations that includes IELTS, School academic exams, University and Professional exams and Aptis.
-Invigilate examinations to the standard required by the British Council Examinations Services and the relevant Exams Boards and actively monitor candidates during tests to make sure that there is no violation of test conditions.
-Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations.
-Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
Report any incidents, emergencies or breaches of security to the appropriate test day venue lead.
-Conduct candidate entry, exit, identity checks and test day photography procedures according to exam requirements.
-Support local, regional cluster and global HR, as well as local Business Operations, with the mobility of employees. Maintain systems, processes, documentation, handle internal enquiries and prepare management information reports for multiple functions that may require assistance ensuring achievement of British Council corporate standards and meeting relevant polices/ procedures.
-Line Management - To line manage the driver/PRO role, ensuring that workload and scheduling are appropriately assigned & overseas.
-Coordinate tasks with internal colleagues and external contractors/suppliers, to complete time-limited activities, within established procedures, in order to ensure efficient delivery of services.
-Develop and maintain accommodation furniture inventory which will be signed and checked as employee enters and departs accommodation.
-Source suitable accommodation for different types of staff accommodation, teaching, UKA accommodation, lease management, maintenance of UKA accommodation. Process utility bills for residential properties under the British Council’s name.
-Conduct induction for all new-employees along with the necessary documentation of the meeting.
-Provide relocation information and support; shipping, customs clearance, storage details.
-Provide lists of suitable schooling with links on how to apply and offer further support where necessary.
-Ensure all necessary work and business visas, national IDs, education, marriage, birth certificate attestations & other official permissions are organised and provided for all staff as required. Also coordinate staff medical insurance cover.
-Update & maintain Welcome pack and Guide to Living document which is shared with all new staff to UAE.
-Provide relocating employees with pre-cultural and country induction information and high-level customer service.
-Maintains accurate records and processes for visa and national ID issuances and renewals.
-Management of deposits for leases, schools, visas, utilities and timely clearance of these during staff exit.
-Develop reports, analysis and interpretation of data, tasks or information, presenting findings/results accurately and appropriately when requested.
-Periodically review and update pre-cultural and country induction information and keep other departments involved for their contribution.
-Receives and responds to enquiries from/to customers as single point of contact on queries relating to mobility within a country or number of countries.
-Highlight any issues to country HR, recommend solutions and work in partnership to resolve any issues in a timely and efficient manner.
-Coordinate with HR Analyst for preparation and issuance of letters required for utility connections, move-in and move-out permits for leases
-Key Relationships:
Internal - All internal customers (mobile staff); Business Operations team, Country HR teams
External - Landlords; Real Estate agents; MoFA officials, Embassy and other officials as necessary.
Responsible for managing the delivery of all aspects of Unilever’s International Assignment program as part of the Global HR Services organization. Part of the NAMETRUB team that is responsible for managing Long Term International Assignees, Short Term Assignees, Permanent Transfers and Commuters across North Africa, Middle East, Turkey, Israel, Iran, the UNICA countries and Russia. The team is accountable for all aspects of the assignee relationship, vendor management, processes and operational service delivery within the region.
Responsible for a portfolio of Assignees who are moving on the GM policies.
In addition to case management, responsible for ensuring data quality on Workday, leading data audit, managing the monthly payroll, local reporting and maintaining all NAMETRUB specific content on SharePoint and pages.
Responsible for end to end service delivery for a high volume moves within their portfolio, providing a smooth and efficient service focused on landing people into their new roles as quickly as possible.
Work with vendors and HR to ensure that the delivery of the service runs smoothly and efficiently.
Advise assignees on GM policies, application of policies, cross border compliance issues and relocation matters.
Responsible for overall client and user satisfaction for the population of individuals within their portfolio, ensuring that the GM service delivery meets key metrics.
Responsible for ensuring that all services provided to assignees within their portfolio is efficient and transparent.
Direct interaction with numerous international assignees of all work levels and managing their desire for policy exceptions within the global exception management framework.
Responsible for initiating vendor services and following up on status of moves and services provided by 3rd party providers.
Pro-actively identifying operational issues and suggesting process fixes.
Deliver first level on-boarding support while providing solid customer service to employees and ensure timely and effective delivery of service by liaising with HR advisors, Global Mobility advisors and Managers within the business and to work effectively with other departments, including finance, payroll and government relations.
Coordinate all aspects of domestic employment and international deployment, such as preparing all original documentation & paperwork pertaining to job offer and assignment acceptance, compensation statements, communicating appropriate policy provisions, vendor initiations for medical clearances, immigration/ work permits, relocation and also connect personnel and their families with needed resources in the host countries.
Liaise with concerned departments to initiate amendments in ongoing assignment terms for international assignees and domestic employees. Issue notifications/ letters for promotions, salary changes, experience history, warnings, assignment agreement extensions, addendums for dependent inclusions/ exclusions etc. Also, execute issuance of various employment status and salary confirmation letters to assignees, upon request.
Initiate employee separation and/ or repatriation processes by coordinating with home & host country HR and other concerned departments and also issue appropriate notification/ documentation to employees.
Coordinate with the recruitment team & host country HR to initiate and process new job requisitions as per business demand.
Coordinate employee on-boarding activities including but not limited to, job offer documentation, pre-employment medical examinations for medical clearance, medical insurance enrolments and cancellations, new employee orientation and visa process initiations.
Responsible for issuing various company letters including promotions, warnings, terminations, experience, bank, consulate letters etc. and handle other day-to-day tasks and employee queries.
Coordinate with the international mobility team for international assignee processes.
Maintain personnel files and coordinate gathering of personal information of employees for HR record.
Cover in the absence of HR Supervisor, to complete administrative tasks and assist HR Manager as required.
Worked for the Global Benefit Eligibility and Enrolment Project (GBEEP) - to update dependent information of employees in the Southern Gulf, Pakistan & Yemen, on SAP.
Process sales orders & purchase requisitions on SAP, create purchase orders, KPI entries & Hazard Observation records from engineers
Coordinate with F&A for sales order processing and ensure billing submissions are completed by month-end.
Plan and coordinate administrative services for engineers/commuters - including transportation arrangements, flight bookings and hotel & accommodation reservations.
Responsible for maintaining engineer files, requesting security clearances for engineer access to client rigs & processing pre-requisites pertaining to HR & GR procedures.
BD and office administration in the Middle East BD & Sales Office of KBR.
Part of the office start-up team; played a key role as an administrative specialist to set up the new sales office of KBR in Abu Dhabi, in November 2007.
Assist BD Managers with bids and proposals documentation processing, document control of master procedural plans, project profiles, processes, graphical data etc.
Solely responsible in the region for updating the Opportunities Management System (OMS) with new opportunities’ information and the Electronic Proposal Management System (EPMS) with all proposals’ data and documentation pertaining to bids in pursuit.
Gather data for preparation and distribution of recurring and special reports - weekly reports and opportunities register for the BD team.
Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information, maintaining confidentiality.
Coordinate with the HR department for employee visa procedures, driving license issuance for expatriate employees and other personnel requirements and paperwork.
Provide first-level IT technical support - troubleshoot general computer software, hardware, internet, IP telephony and printer issues, logs IT incidents & asset requests for new & existing employees and make arrangements to acquire and deploy IT assets.
Processes requisitions for office supplies & consumables via SAP, monitors consumption and coordinates with procurement for requisitions and deliveries.
Coordinate with A&F for processing payments of office utility bills and courier service transactions.
Coordinate with the Real Estate Services (RES) department for personnel real estate requirements & accommodation, plans and coordinates office space realignment and updates RES inventory.
Team member of Mission Critical Pro-Active Services (MCPS) providing support services to the UK ‘Mission Critical’ clients for HP purchased - servers, storage devices, and workstations.
Log tickets for customer issues and perform end-to-end event management, communicate and coordinate with various teams involved in the service delivery process.
Provide first-level telephonic technical support to resolve minor issues.
Coordinate with Account Service Managers of client companies and ensures the Service Level Agreement (SLA) is met.
Maintain and present the SLA analysis data to management.
Provide full range learning services to Accenture employees
Provide support to employees enrolling in web based trainings on the Accenture e-learning portal.
Provide technical support to employees of client company - Avaya and their business partners using the web based training system - Avaya Learning Management System.
Resolve technical issues relating to - customised report generation, course downloads and course access.
Test virtual e-learning courses, generate reports and submit to management.
Recruit staff, conduct new employee orientation, coordinate with managers for staffing projections and manpower requirements and submit reports.
Administer performance evaluation of staff and submit summary reports.
Coordinate recruitment campaigns to assist the students as part of placement assistance promised to them.
Control the established filing system and oversee the maintenance of employee files and records on an ongoing basis.
Responsible for providing course and career counselling to interested students/ candidates.
Manage fee payments of students and schedule lab and classroom sessions for students.
Recruiting staff for the centre and maintaining staff data files and records.
Provide course guidance to candidates interested in new courses
Manage fee payments and provide technical assistance to students in the lab during the absence of lab staff.
MBA in Finance & HR via Distance Education Programme of Mahatma Gandhi University (India) in Abu Dhabi.
Bachelor of Arts in English Literature.