Divya Soni

As an operation analyst, I ran over a few procedures for reviewing rules and policies. Creating credit reports also improves the functions so that work can run smoothly.
About collection - When customers defaulted in paying EMI on time, we took action as per policies and country law. NPA recovery was a monthly task.

Customer service not only includes service but also a lot more which provides for timely delivery of disbursement, handling customer queries, checking payments, and following AML laws.
We implemented credit control measures to minimize future financial risk and bad debt.
Resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions.
Engaged with clients to gather necessary documentation and information, ensuring a smooth and compliant onboarding process.
Managed a team of collections agents, overseeing daily operations and maximizing debt recovery rates.
Acted as the main point of contact for all company accounts regarding matters, including sales, inventory, company queries, and complaints. Drove sales and disbursement process of Loans.
Delivered exceptional customer service to grow business, resolve issues, and maximize customer experience.
Developed and implemented customer satisfaction surveys, analyzing results to identify areas for improvement in service delivery.
Introduced a CRM system to track customer interactions.