Operations Manager
Vajra Security Solutions Private Limited
Total years of experience :5 years, 8 Months
Implementing & maintaining operational excellence which drives client satisfaction, revenue growth & retention. Supervising the daily operations of more than 350 employees spread across 50 sites in the Delhi-National Capital Region. Monitoring performance through site supervisors.
Conducted client meetings, resolved operational issues, and maintained high-quality service delivery. Identifying, investigating, and resolving security and Facility Management breaches, acting as the primary liaison for key accounts to ensure optimal client satisfaction.
Developed security protocols for specialized and high-risk events. Previously managed security operations for significant gatherings, including the Election of the Bar Council of Delhi at Delhi High Court, the Pulsar Festival of Speed in Sector 29 Gurugram, and the Annual youth festival "Udaan Utsav" at Delhi University.
Conceptualizing and implementing strategies with a view to penetrate new accounts & expand existing ones. Reviewing tender documents and the scope of work, preparing presentations, and submitting bids.
Coordinating with the Accounts and HR departments for tasks such as timely payment recovery, invoice processing, attendance management, employee document maintenance, and police verification.
Engaging in close collaboration with marketing teams to develop tailored promotional campaigns and increase sales.
Engaging in proactive prospecting, networking, and lead-generation activities to identify new business opportunities.
Crafting and delivering quotations, sales presentations, proposals, and pitches to prospective clients.
Conducting negotiations for contracts and agreements with clients, ensuring favorable terms and conditions.
Liaison with public law enforcement, police departments, fire departments, and other organizations
Monitoring security policies, programs, or procedures to ensure compliance with internal security policies and government requirements.
Drafting or reviewing security-related documents, including incident reports, proposals, and strategic initiatives.
Conducting interviews and recruiting personnel in alignment with client specifications.
Completed a Bachelor of Computer Applications degree from Ch. Charan Singh University, Meerut, where I gained a solid foundation in principles of management, business ethics, business communications, computer fundamentals, and office automation.