ضياء العمري

• Managing Design, Projects, Sales and Support teams.
• Following up teams tasks to ensure efficiency in process (From Design, to implementation and
post-implementation).
• Attending client meetings when required.
• Ensuring that procurement is aligned with projects needs.
• Maintaining remarkable support level and customers satisfaction.
• Approving designs and BOQs.
• Reporting to the General Manager.
• Technical reference in case required from different teams.
• Attend site meetings, guide and manage team members on site.
• Executing change orders.
• Ensuring timely delivery and installation of solutions .
• Ensuring that the site personnel follow company and site HSE policies.
• Motivating team at all times to ensure highest delivery of potential.
• Communicating with project stakeholders, team members, peers and the senior management
smoothly.

• Responsible for overall AV team performance.
• Plan, assign, coordinate, monitor and manage the Technical Support team.
• Develop, define, and communicate policies and troubleshooting procedures for products
Supported.
• Manage and direct overall operations (Designing Stage & Implementation)
• Assist in monitoring overall customer satisfaction.
• Leading & Assisting the Complete AV team.
• Back up the sales team For Technical Details.
• Manage support staff & Involved with Technical team for Installation.
• Builds and Maintains customer relationships.
• Manage the business relationship with the partners/vendor related to the business line.
• Services new and existing customers and communicates project related activities.
• Handling tenders preparation, pricing, designing and submitting.
• Involving in final negotiations.
• Recommend product or service enhancements to improve customer satisfaction and sales
Potential.
• Contract Management, Documenting and implementing business process.
• Ensure timely procurement and delivery of materials to job site by working with vendors
• Ensure team compliance with company's procedures, policies and processes
• Ensuring all projects are delivered on time, within budget, within scope.
• Team Management and team building
• Motivate and encourage team
• Manage support staff & Involved with Technical team for Installation

• Analyzing the end-user needs and build a design to meet Client Needs.
• Communicating with customers & suppliers to resolve design issues.
• Developing layout designs and single line diagrams and, Schematic, Elevations, Installation
Details, and Schedules.
• Communicating with other contractors for optimum coordination
• Using Computer-aided software to develop Designs (AutoCAD, Visio, ….)
• Checking drawings for accuracy & errors.
• Managing and Supervising site installations of AV Equipment.
• Do Installation and configuration With Site Team..
• Develop and maintain knowledge of current and new technologies that company offers.
• AV equipment programming (CYVIZ, Crestron, Extron, Biamp, TOA ….. )
• Manage project scope of work and project team resources.

• Technical Support for Zajil Telecom (ISP) cooperate customers
• Troubleshooting customer complaints for internet and Data services .
• Analyze, configure and troubleshoot small, medium and large size networks.
• Solve product and network problems of low, medium, and high complexity.
• Opening & following up trouble tickets & escalate to L-2/3 if needed.
• Troubleshoot network connectivity problems (LAN and WAN) in daily operations.
• Network Monitoring and Network Efficiency Analysis