doaa Abdulrahman

Help Desk Supervisor at Emcor Company

• Kuwait - Al Kuwait
• My current job since September 2009

Customer Service

Assistant Supervisor at EFS

• Kuwait
• My current job since January 2015

Help Desk Specialist at EFS Facilities Services

• Kuwait - Al Kuwait
• My current job since January 2015

Receiving Calls on a daily basis, and making job cards for those calls using the software Concept Evolution.
•Checking The daily maintenance lists
•Checking &follow up Help Desk Team performance& the quality of work

Help desk Specialist at EFS Facilities company

• January 2011 to January 2015

SDPM Companyas Assistant Supervisor

• January 2011 to January 2015

Kuwait)
•Receiving Calls on a daily basis, and making job cards for those calls using the software Concept Evolution.
•Checking The daily maintenance lists
•Checking &follow up Help Desk Team performance& the quality of work

Help desk Specialist at SPDM Company

• January 2009 to January 2011

Help Desk Specialist

• January 2009 to January 2011

Kuwait)
•Receiving Calls on a daily basis, and making job cards for those calls using the software Concept 500.

Tour guide

• January 2004 to January 2006

tour guide at Traffico Company

• Egypt
• January 2002 to January 2006

Meet members of a tour on arrival and make introduction
•Coordinate pre-arranged accommodation and transport, and make sure that tour members are comfortable
•Lead tour groups, advise tour members of local interest points and prepare & present tour commentaries
•Coordinate pre-arranged tour activities such as visits to local attractions, restaurants or shops, train rides, cruises and extended tours
•Attend to operational problems such as booking errors and amendments, lost luggage or illness, and provide first aid kit if needed

•Global Company for tourism in customer services Dept. (2006-Kuwait)

•Cloud 7 Company for advertising &publishing & events exhibitions and conferences organizing as public relation responsible(2007-Kuwait)

•MAS INT.Companyfor Sales & Marketing in Customer Services Dept. (2008-KUWAIT)

•ROMA International Company for trading & contracting as assistant purchasing manager (2009-Kuwait)
•Maintain written reports of daily activities and carry out other administrative work
•Administrative work necessary in completing department and client activities (faxing, filing, photocopying, mailings, hand deliveries, shipping).
•Other projects and duties as assigned, including departmental or organizational administrative work as needed.
•Assist in the planning, execution and operation of sponsor events.
•Attend staff meetings/mandatory meetings and events.

•Emcor Facilities Services

English Tour Guide at traffico

• Egypt - Cairo
• October 2003 to January 2004

Worked as tour guide and some times tour leader at traffico Co.
I join Guides dept. At 2001 and i took courses and worked as Experience at the company which mention above

Assistant Purchasing Manager at Emcor Facilities company

• January 2009 to

Public relation Manager

• January 2007 to