Mangal Singh

Operations Manager for Wiyak Group's Three Verticals
Wiyak Limousine
Wiyak Butler
Wiyak Delivery.
• Coordinated and managed personnel, setting up KPIs/SOP'S for drivers and operational staff.
• Developed and implemented new workflow procedures to enhance productivity.
• Ensured a 97% Service Level Agreement (SLA) for customers.
• Provided daily oversight of three verticals and analyzed key metrics for effective operations.
• Prepared and submitted daily/weekly/monthly board reports to the CEO.
• Forecasted, budgeted, scheduled, and implemented demand and growth plans.
• Successfully managed operations of a high-volume manufacturing facility with over 450 employees.
• Developed and implemented a cost-saving strategy that reduced expenses by 10%.
• Established and implemented efficient processes to streamline daily operations

Operations School Transportation(B2B & B2C)
• Managed school transportation operations for both B2B and B2C.
• Achieved a 98% SLA in the B2B and B2C business.
• Updated and maintained departmental protocols, SOPs, and handbooks.
• Oversaw daily transportation department operations, managing personnel and drivers.
• Developed incident management reports, policies, and procedures for compliance.
• Collaborated with vendors, authorized vehicle repairs, and maintained safety standards.
• Prepared and submitted monthly board reports to the Director of Operations

• Planned, organized, and managed subordinate staff.
• Collaborated with staff to formulate and implement policies and objectives.
• Managed assets and business to minimize operational expenses and maximize utilization.
• Directed transportation activities, developed relationships, and monitored transport costs.
• Managed direct sales, met with clients, and oversaw overall fleets and operations staff. Established and
implemented efficient processes to streamline daily operations

• Effectively managed a fleet of over 100+ buses, while maintaining a 98% on-time delivery percentage.
• Maintained an operational fleet and ensured the implementation of the business strategy.
• Monitored the management system and tracked all movements of the fleet.
• Documented all financial reports and provided timely reports.
• Handled and managed big projects like Alshaya Company in the last 3 months with more than 80 fleets.
• Managed school projects by creating and maintaining routes and tracking systems.
• On-boarded 800+ cabs in the first 45 days of operations and conducted training programs for them.
• Handled and managed 800+ drivers/fleet.
• Responsible for preparing daily reports for completed rides, driver payouts, and other important KPIs.

• Responsible for providing services at Al Muzaini Exchange for money transfer and exchange, Western Union,
and DHL.
• Handling day-to-day reports for cash and Western Union transactions.
• Managing reports from cash and K-net transactions.
• Managing company transactions and liaising with new companies.
• Supervising staff and overseeing all branch operations.