CHIEF OPERATING OFFICER
ARAB BANK FOR INVESTMENT AND FOREIGN TRADE
مجموع سنوات الخبرة :15 years, 0 أشهر
Acts as a gatekeeper and liaison to maximize COO’s focus on key/critical priorities and create& distribute
the monthly management meeting agendas and senior leadership meetings.
* Conversant with the activities, of the office internally, the associated external governmental relationships
and key senior high profile individuals in order to liaise /co-ordinate activities successfully and with the
utmost sensitivity and confidentiality as well as maintenance of a database of updated contact information
and individuals.
* Maintain and build positive & prolific relationships with internal or external offices/ individuals in order to
facilitate efficient operations of the COO’s office.
* Exercises good judgment in the interpretation of policies, procedures and ordinances when dealing with
everyday work situations and interactions with either internal or external people.
* Professionally screens all incoming telephone calls/visitors and is able to effectively handle challenging
situations that may occur as a result of such interactions.
* Handles multiple requests for time and co-ordinates complex calendar and scheduling requirements for the
COO office, utilizing strong judgment in managing priorities of requests, escalations for resolution and
efficient use of time.
* On behalf of the COO, track, follow up and help drive the completion of key activities as handed down by
the COO to the internal team, or externally, where necessary.
* Multitasks extensively throughout each day and utilize project management skills to plan, co-ordinate and
facilitate on site / off site leadership activities.
* Attends to a variety of administrative, operational or business tasks in relation to efficient and effective
support to the COO’s office and includes establishment of databases, transmitting of information smoothly.
* Efficiently assembles actions/ responses and is able to comprehend and re-direct correspondence to the
appropriate persons as necessary.
* Produces and proof reads submitted written documents, presentations, letters, emails, etc. to a professional
standard ensuring accuracy, a high standard of presentation & quality.
* Coordinate end-to-end activities with regards to business travel and hotel accommodation arrangements for
the COO.
* Manage documents efficiently for secured and confidential information, both in hard copy and
electronically, to deal efficiently with document flow, storage and back-up as required.
* Submission of internal forms/documents required in relation to expenditure and other routine departmental
matters for the COO.
* When requested, attend meetings between the COO and senior management team within or with external
parties to take notes, circulate these and assist with follow-up on any actions in conjunction with relevant
team members.
Manage and supervise the daily functioning and operation of the office Premises.
* Implement policies and procedures in administrative systems in support of a professional and efficient
working environment.
DOAA FADHIL AL TAMEEMI - RESUME
* Ensure an efficient communication system to receive feedback for on-site resources or materials to keep
updated with the internal stakeholder requirements.
* Supervise the operation and maintenance of the office equipment and stationery, including service
agreements and contracts. Make recommendations for new or additional office equipment as appropriate.
* Monitor and control the office budget assisting the office to identify key expenditure items and produce the
annual office budget for acceptance.
* Supervise, coach and provide performance feedback for all in-house facilities service staff and onsite
outsourced office support staff ensuring all individuals perform to the highest standards at all times
* Ensure that duty checklists are being completed in a timely and customer centric manner.
* Gather feedback, informally, from staff and address or improve service difficulties or problems swiftly.
* Supervise that all office premises are well kept and are always set-up to standard
* Liaise with the relevant internal business unit to report service & maintenance needs of office equipment
and ensure inventories are conducted and stock levels maintained and recorded.
* Full document coordination between suppliers and customers in relation to the purchasing of goods or
provision of services.
* Pre-plan and consolidate the monthly ordering for all office supplies to ensure supplies / services are
available as required.
* Ensure a constant ready supply of agreed consumable items and the accurate requirements reported to the
appropriate suppliers for timely re-order.
* Provide support on adhoc administrative events/ projects as requested, with guidelines as set out by the
office.
* Lead, manage and coach a team towards the achievement of the objectives whilst ensuring personal
development needs are met as well.
Ensure all incoming and outgoing correspondence / documents are processed and circulated efficiently.
* Maintain, update and store, in hard and soft copy, all relevant official documentation in an orderly, accurate
and timely manner ensuring they are easily available/ accessible.
* Recommend new or improvements to the process/ workflow on all the handling of documents, how they
are processed, stored and accessed at the office.
* Create and maintain the archiving system ensuring all documents, hard and soft copies, old and new, are
stored and promptly accessed when required.
* Proactively update and maintain and make changes to computerized or manual control records, releases
documents and notify relevant cost centers & business units on applicable changes.
* Create and maintain an accurate and efficient document log system to ensure they are trackable, traceable
and where necessary returned in a timely manner.
* Recommend suitable software for the handling and or storage of documentation.
* Ensure documents are accessed by appropriate internal or external individuals maintaining special focus on
the confidentiality issue, as and where required.
* Support projects or initiatives by researching and providing information such as relevant links, pictures and
information that could be used in the presentations as requested.
IN
IN
,