HR Head
New Horizons Computer Learning Centers - United Arab Emirates
مجموع سنوات الخبرة :24 years, 8 أشهر
HR Operations & Services
Lead the development and implementation of the organization’s strategic requirement of establishing a state of the art comprehensive HR service to meet and handle all transactional HR
Service lines which includes the administration of Visa Services, recruitment/new joiners, employee records, general HR queries, general HR processing activities, payroll etc and all related communication and interface with customers while sustaining a high level of customer service and processing efficiency.
Manpower Planning & Recruitment
Lead the development and implementation of the recruitment plans in order to help the departments to operate with full strength. This will require developing the sourcing needs, identifying source, markets and creating infrastructure requirements to make them operational.
Recommend and Implement the approved manpower plan.
Prepare recruitment plan for the entity based on the recruitment policies
Oversee the recruitment function, prepares annual recruitment budgets
Develop recruitment capability within the entity (training)
Assist directors/HODs to prepare manning requirements for their annual budgets
Review & assess performance of recruitment agents, ensures accurate reporting
Performance Management & Career Development
Follow up and ensure the implementation of the performance management system through out
Periodic assessment on the process and the performance of the employees within the
Organization. This includes allurement of the individuals’ targets and the company’s KPI.
Assist the training and performance management specialist in developing a training program for
The employees within the entity and to follow up the proper and smooth execution.
Maintain the organization shape as healthy as possible by following a proper promotion policy.
Ensure the effectiveness of the training program and implement the various training action plan
Such as on the job trainings, job assignment, job shadowing and mentorship program.
Take full responsibilities on the separation process and control the employees’ turnover within the organization.
Work closely with the entity CEO and provide professional HR advisory on all related issues.
Implement the entity orientation programs.
Ensure meeting the government requirement of the organization participating in the UAE pension which includes liaison with internal and external bodies ensuring the provision of quality service to the UAE nationals and consistency in the implementation of the HR policies.
Lead the development and implementation of strategies to attract, develop and retain UAE
Nationals in the organization.
Initiating joining formalities and coordinate with PRO till visa is issued
Prepare the necessary arrangements related to new employees, hotel reservations, airline tickets, etc.
Contacting Recruitment Agencies, placing ads, checking for referrals
Preparing Letters of Offer and Employment Contracts
Screening CVs and arranging for interviews
Responsible for the new interviews, recruitment and termination
Prepare Service Certificates, Loan Letters to banks, salary certificates, requests for visas and all related letters.
Prepare the End of Service Benefits
Maintaining and updating records and employee files on daily basis
Ensures that employees are dealt with proper courtesy and hospitality
Responsible for the staff attendance.
Handling the Exit Interview and employee checkout formalities
Performs other related duties as required.
Conducts regularly services' evaluations (e.g. feedback questionnaires, Prospect Inquiry Forms) with enrolled customers, analyzes, studies, and recommends services' improvement to ensure Progress and customer's satisfaction.
Ensures that all of the center customers are provided with a very high standard of customer services and care.
Sets up and supervises the maintaining of the filing system of all center's customers. Such as courses' details files (payment status, attend sheets, ID certificates, material delivery)... etc.
Ensures that all new Customers registration / enrollment all forms and amendments are entered on to the Computer Management Software (Customer Tracking Software).
Ensures that each visitor is acknowledged and greeted at the earliest opportunity, in a friendly manner, ensures a friendly approach to all visitors, customers, and Staff, rapidly responses to customers, deals politely, and listens well to customers request to provide them with the relevant assistance.
Monitors the seats capacity, ensures that classes are not overloaded and manages with the relevant dept to obtain the customer satisfaction about that.
Ensures that the relevant certificates are issued properly on time and the authorized signatures are obtained.
Responsible for the new staff interviews, training employees; planning, assigning, and directing work; staff performance management; rewarding and disciplining employees; addressing complaints.
Directly supervises three employees in the Customer Service. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Prepares IR (invoice requests)/CRV (customer receipt voucher), ensures that copies are delivered to the concerned departments for their process, and follows up IR workflow to its final stage.
Follows out the courses registration, checks the system of the new registered corporate clients and informs the sales manager if any change which might happen.
Processes all the administrative tasks relevant to workshops on time, ensures that evaluation sheets, attendance sheet, and other related material are handed over, and collects the feedback accordingly to constitute static reports to be presented to dept. manager for his review.
Prepares sales competitions schema plan periodically, and comes up with creative ideas in order to keeps AE (Account Executive) in a selling spirit line.
Handles department pity cash, makes sure that it is settled on time.
Maintains all the client data files, proposals, and contracts both softcopy and hardcopy and maintains the filing system in the proper way.
Processes Fax and Email shots releasing new courses details, keeps tracks of the responses and submits the reports to the management analysis.
Analyzes reports of resulting data and recommend response to complaint, considering nature of complaint and company interests and policies.
Composes and types routine correspondence.
Answers and screens manager's telephone calls, and arranges conference calls.
Coordinates manager's schedule and makes appointments.
Greets scheduled visitors and conduct to appropriate area or person.
Conducts relevant research, and compiles and types statistical reports.
Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.
Orders and maintains supplies, and arranges for equipment maintenance.
Identifies administrative needs and develop appropriate solutions or recommendations.
Directs services such as computer and office equipment maintenance and repair, supplies, mail, and files.
Interprets and applies sales policies and procedures and the regulations applicable to the organization.
Source new leads for cold calling list to give to the AE on a daily bases
Generates on a daily basis (KPI) key performer indicator reports.
Revival of the sales kit's with all AEs, makes check list with updated flyers/brochures.
Attending phone calls and making quotations to our customers
Taking patient messages and delivers to appropriate individual
Calling the patients to confirm their appointments
Establishing and maintains patient files
Ensures that patient are dealt with proper courtesy and hospitality
Do the translation between the doctors and the patient if required
Performs other related duties as required.
Teaching English language to students grade One, Two and Three
Preparing daily lessons
Prepare the students for the weekly radio
Prepare the students for the events (national day, mother’s day and End of the year)
CIPD Level 5
MBA in Business Administration from Torrens University Australia
Bachelor Degree