دعاء شرف الدين

Projects: Emirates charity project, CRM, IACAD portal, eServices, Moshaf Al-Sheikh Maktoom, Prayer timings, Takaful, Manarat Dubai and Maximo.
- Business process Improvement BPI: Cloth bank, Moneyboxes, Coupons, Aids, Projects donations, Customer services, e-services, HR module, payment gateway and AX integrations, Engineering and Maintenance department for constructions and projects.
- Conduct business users meetings and document AS-IS
- Review RFP, Vendor business document, Define gaps and area of improvements and recommend solutions according to business case
- Research and analysis for business process changes and best practices
- Create business process and system flow change in TO-BE document
- Review the projects’ documents - RSD and validate consistency between requirement and analysis documents.
- Collect feedback in form of incidents, CRs and problems
- Create KPIs and accumulative analysis and report improvement and needed actions to the PM, Smart services manager and IT director
- Communication with stakeholders and follow up (business users from departments, project team, vendor and managers)
- Create test scenarios and perform testing activities, report bugs and track to closure
- Create quarter plan and schedule, Responsible for UAT and Release note
- Established JIRA tool, cycles, tool administration according to UAT cycle.

Founder under supervision and funded by ITIDA - managing budget 1200K EGP

- Gathering customer requirements and documenting As-Is document
- Identifying gaps and suggesting TO-BE business processes
- Create RFP, Project Planning and schedule
- Responsible for organizational process definitions and process asset library, quality management system “QMS” establishment
- Technical offers preparation (Service Level Agreements)
- Follow up status reports, monitoring projects' variances, KPIs Vs plans and take needed actions

- Responsible for Requirements validation, testing processes and identifying system gaps
- Establishing, Leading QC Team and Allocating resources on projects
- Train QC Team on testing process, standards and cycle.
- Create test plan and reviewing test cases and bug reports
- Reference Projects for RTA and Dubai Police

- Process Improvement Manager (Configuration Management, Quality Control and Quality Assurance) activities for applying needed standards on projects and analyzing defects and bugs reports.
- Establishing configuration management environment
- Manage and Follow up progress with quality department (QC and QA)
- Responsible for organizational process definitions and process asset library, quality management system “QMS” establishment
- Creating process life cycle for projects according to CMMi quality model for software quality standards within the framework of e-learning business (Multimedia Learning Materials standards)
- Align with PMO process life cycle for projects to match PMI standards.
- Reporting to senior manager process improvement and organizational quality progress
- Sign off products quality before delivery

- PMO Managing process improvement project
- Creating process improvement plans, monitoring and control Process Improvement activities
- Responsible for organizational processes, verification and quality assurance processes improvements, training process action team on modified processes
- Identifying gaps between process defined, process implementation and CMMI ver.1.2 Model
- Follow up with SECC agreement, contract, consultation
- Follow up project piloting on different projects \[maintenance - professional services and Development\]
- Responsible for updating organizational process definitions and process asset library
- Responsible for organizational quality audits plan
- Manage quality team activities
- Reporting to CEO process improvement and organizational quality progress

- Managing Quality Management System through Team foundation system
- Project manager for software process improvement project
- Responsible for project planning, configuration management and PPQA process definition
- Responsible for organization training plan
- Training process action team on the processes
- Establishing configuration management environment and activities
- Review and approve PPQA checklists, templates and NC reports
 Reason for leave:
- Company close the Cairo branch

- Member of engineering processes group \[Project Management Office\]
- Quality assurance officer
- QA, testing and peer review processes owner
- QMS manager \[Quality management system\]
- Following up with process engineering group the definition required and processes for Applying CMMI Quality model project
- Producing and Controlling needed templates and work products for all process areas
- Sharing SECC Consultants' monthly meetings and gap analysis raised
- Sharing in achieving CMMI certificate - level 2 for Vertika company at the late Feb, 08
- Sharing analyzing the company quality automation tool as a product to achieve software quality needs.
- Prepares audit schedules and plans
- Auditing on ERP projects phases according to defined process and policies established
- Reports to the senior manager in the management Review meeting on the Quality system performance


- Creating test cases and plans
- Conduct testing for ERP Modules and internal projects
- Attend SECC consultant monthly meetings as a Quality assurance, peer review and quality control KPAs' owner
- QMS manager
- Sharing developing Internal desktop applications
- Sharing adding features and customizing ERP Plus applications
- Sharing Analyzing and developing company Quality application
- Follow up CMMI actions and required templates and documents
- Follow up implementing CMMI processes on ERP projects
- Auditing on processes and work products planned to be audited

- Member of quality group - Systems Dept.
- Creating procedure according to ISO standards work process for corporate departments
- Make Internal Audit plan, document control program, record controls and corrective action system.
- Establishing system in order to automate work flow for the corporate groups and departments
- Version control, Controlling documents versions and modifications needed
- Creating work flow and flow charts for the departments' procedures
- Sharing Developing Portal application for the corporate
- Responsible for adding\modifying\updating and deleting data from corporate portal
- Sharing Suggestions Application design
- Sharing Administrative suggestions implementation
- Creating suggestion program manual
- Creating designs for internal applications for Development department
- Designing Al - Ahram Adverts for Corporate