Customer Service Coordinator in Customer Service Department
Saudi Arabia Airlines Catering
Total years of experience :7 years, 5 Months
✓ Customer Service Coordinator in Customer Service Department at Saudi Arabia Airlines Catering (1 April 2009 to present) Analyze the customer complain and make preventive action Communication with the other department of the unit to discuss the budget of all section then asst the head Sales in the final budget which sent to CEO to get approval. planning the objectives and KPI's. Sales Documentation filing. Customer Satisfaction and Surveying system. prepare under control of the head the costing and strategic studies. Analyses the Prices to get the price approval from the central Unit. Handling the Menu planning and fit in the system of saudi Arabian Airline
✓ Production Planner in Production Department at Saudi Arabia Airlines Catering (1 Oct 2008 to 31 March 2009)
Handing all report related to production section and linked with administration and the other section.
✓ Quality Corrector in Quality Department at Saudi Arabia Airlines Catering (1 Sep 2005 to 30 Sep 2008)
Technical courses: ✓ "Quality Awareness" Course giving by Saudi Arabia Airlines Catering (Oct 2010)
Doing Daily check of the unit to find the violation of all section ( Technical- Production - Operation - House Keeping - store- Fleet Service - and Purchasing) then make the daily report to discuss the points and do preventive action to ensure that will not repeated.reported the daily, monthly, yearly reports related to the quality section such as temperature, weight, Quality and Quantity reports . Analysis the customer complain with the Relevant section to define this complain justified or not then make the report with the preventive action and corrective action.Sort quality department files
Doing Daily check of the unit to find the violation of all section ( Technical- Production - Operation - House Keeping - store- Fleet Service - and Purchasing) then make the daily report to discuss the points and do preventive action to ensure that will not repeated.reported the daily, monthly, yearly reports related to the quality section such as temperature, weight, Quality and Quantity reports . Analysis the customer complain with the Relevant section to define this complain justified or not then make the report with the preventive action and corrective action.Sort quality department files
✓ Bachelor of Science - Biology and Chemistry Dept. (2005) ✓ Ain Shams University. Grade: Good.
