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Doha Azzam, receptionist

Doha Azzam

receptionist·Tour hassan Hotel

Morocco

High school or equivalent, Scientific Baccalaureate

Work experience

Total years of experience: 2 years, 0 months

receptionist

January 2022 - December 2023

Tour hassan Hotel

Rabat, Morocco Remote

January 2022 - December 2023

Assisted customers and resolved queries with professionalism and efficiency.
• Handled complaints and escalations promptly, achieving high customer satisfaction.
• Time management and adaptability in fast-paced operations

Company industry:
Hospitality & Accomodation

receptionist

January 2022 - September 2022

Royal Al mansour

Casablanca, Morocco Remote

January 2022 - September 2022

Welcomed guests and managed check-ins and check-outs.
• Handled bookings, guest services, and concierge support.
• Ensured guest satisfaction and maintained a luxury service environment.

Company industry:
Tourism, Museum, & Cultural

Education

ABAS MAHMOUD AKKAD

January 2026

January 2026

High school or equivalent, Scientific Baccalaureate

Morocco

Emirates training college

May 2024

May 2024

Diploma, Cabin crew

United Arab Emirates

Office of the Vocational Training and the Promotion of Travel

October 2020

October 2020

Diploma, Environment And Tourism Management

Morocco

Skills

Team work
Expert
Team work
Expert
Communication
Expert
Communication
Expert
Problem solving
Expert
Problem solving
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
COORDINATED QUALITY IMPROVEMENT
Intermediate
COORDINATED QUALITY IMPROVEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
AVIATION
Intermediate
AVIATION
Intermediate
INDEPENDENT THINKING
Intermediate
INDEPENDENT THINKING
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Cabin Crew Safety & Emergency Procedures .
Tourisms management

Hobbies and interests

Traveling

Experienced in international travel and cross-cultural communication