ضحي ماهر

Verify passenger's travel documentation
Give assistance with enquiries related to Qatar Airways boarding formalities
Advice on best practices to follow regarding bookings and self-check-in methods
Analyze and report on customer satisfaction feedback surveys
Advise customers about different options available within the Qatar Airways Brand
Respond to guest inquiries and requests timeously

Interacted professionally with staff members and customers.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds.

Coordinate details of events such as cultural night event, graduation ceremony and charity events.
Calculate budgets and ensure they are adhered to.
Select chefs or catering companies to prepare food for event.
Visit venue to plan layout of seating and decorations.
Schedule speakers, vendors, and participants.
Coordinate and monitor event timelines and ensure deadlines are met.
Initiates, coordinates and/or participates in all efforts to publicize event.
Assign design promotional materials.
Prepare presentations.
Develop and oversee fundraising events.
Negotiate and secure event space.
Work with printer and designer to develop event invitations.
Create invitee list.
Send out invitations.

Create company literature and other forms of communication.
Create marketing and promotional materials, both print and electronic.
Work with advertisers for timely and useable ad submissions, Copyedit, proofread, and revise communications.
Develop marketing communications campaigns.
Create thought leadership materials.
Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
Identify, develop and execute communications strategy for key media contacts and customer references