Managerial Service Assistant
شركة الخير للاستثمارات العقارية
Total des années d'expérience :7 years, 10 Mois
City Mall - Amman - Jordan:
Receptionist - (February 2018 - January 2022).
Greeting visitors.
- Maintaining calendars for appointments.
- Helping visitors navigate through offices.
- Preparing permits for tenants who wish to make modifications not mentioned in the contract.
Conduct focus group discussions, interviews and observations to obtain information about protection issues faced by refugees from Syria and Jordanian host populations
• Prepare for the community consultations and orientation sessions about refugee rights, entitlements, registration, basic and specialist services in the districts
• Support the programme officer and work with local NGO partners and community groups to coordinate community based orientation sessions - working with counterpart in partner organisation where possible
• Follow-up with INGOs and UN about requests and invitations for the community sessions
• Follow-up INGOs and UNHCR about brochures and other information materials for distribution to refugees
• Explore sites and support in negotiating these locations for developing notice boards for announcement about refugee services
• In collaboration with the MEAL team, submit monthly MEAL reports to track the beneficiary numbers of the information dissemination and referral activities and ensure regular update of protection and complaint database
• Support possible protection advocacy research
• Provide written feedback about protection incidents, issues and aid-related community-conflicts
Skills
• Demonstrable experience in working with communities in humanitarian or development contexts
• Demonstrable experience in using participatory research and assessment methodologies
• Good understanding of protection and refugee issues related to conflict including some basic human rights and refugee
• Good levels of spoken and written English and Arabic
• Commitment to a rights-based approach, gender equality and protection
• Proven analytical skills
• Understanding of monitoring processes, learning, adaptation and evaluation
• Ability to work in multi-cultural team
• Willingness to work in insecure environments and a high level of adaptability and initiative
Perform humanitarian work int he field including registration of refugees, facilitation's of services and distributions, assessment and other assigned duties. The work is mainly covering both cities Al-Balqa and Zarqa in the Head office Shemesani. Providing immediate feedback about any protection and issues or security incidents faced during the day.
Achievements
More than one project start together and finished with successful returns
January to February 2015, “Data surveyor ”for the Syrian refugee in 3 places in Amman (Hashemi north and south, Marka north and south and Hay Nazzal), at Care International in Jordan, Amman, Jordan
Duties
Collect information.
Analyzing and identifying the needs.
Identify the strengths and weaknesses.
Achievements
250 household interviews (quantitative and qualitative).
Four focus group discussions (8 participants).
According to this work we received more than projects.
Job description: our team of volunteers established a data base of the Syrian refugees in Jordan and we worked with soft and hard copies.
Participating as a volunteer in a Committee that considered in organizing & managing the lectures and sessions which were held in Psychosocial Support Building which is a sub institution of Care International Organization.
Our role as a committee was not fixed in one mission but every member of the committee had the role to do something different & new.
We added new experience & skills to our personalities, the following is an illustration of our role:
- Receiving visitors & audience and copying there IDs and check that the name list include there names.
- Dealing with kids between five to ten years and this mission was more difficult than other, because that we have to control kids until the end of the session and each member of the committee has his own way and technique to deal with kids and also we obtain new experience & skills in this field.
- Developing our character in team; every member has his own mission but these missions were contributed and completed each other.
Duties
Lead the cash distribution team.
Distribute money (by ATM cards) for the beneficiaries using standard criteria, standard operating procedures (SOPs) and agreed formats.
Evaluate the beneficiaries and to determine their eligibility for specifically Emergency Cash assistance or not and verify information on other recommended services.
Report back regularly to the Supervisor and Psychosocial Advisor on trends in beneficiaries’ circumstances, needs, concerns and questions.
Helps and support reception staff in answering beneficiary concerns and questions, and help them if they have problem with the ATM card.
Build specific Excel sheet to document the information.
Ensure that the all information and data on the cases registered is kept
Advise cases of help and services available to them (information provision).
Achievements
All the problems with the cards and the beneficiaries were solved.
Made cash criteria to help us to distribution the cash assistance in easier way.
Teaching Computerized accounting and the basics of management systems
Training on the audit of financial accounts
Marketing for the company's loans and financial services provided by
Finance department training
From 2008 -2012 completed Bachelor degree in Accounting management
