Dolly العيد

Business Analyst في CME Offshore

• أشغل هذه الوظيفة منذ أغسطس 2016

Team Leader في CME offshore

• لبنان - بيروت
• أشغل هذه الوظيفة منذ يوليو 2007

August 2016 - Present
Clifton Myers Enterprises (CME) Offshore - Badaro, Lebanon
Business Analyst
Subventory Data Team - Subway (managing ordering and invoicing processes for Subway restaurants worldwide)
 Supporting various restaurants/distributors issues generated during ordering and invoicing process
 Identifying opportunities for improving business processes through automation designs
 Researching and preparing statistical reports to track noncompliance in distributors performances and reporting to senior management
 Communicating with “Independent Purchasing Cooperative” (IPC) on daily basis to maintain a successful supply chain processes for Subway restaurants
 Translating and simplifying project requirements to dev team to implement enhancements on our system

May 2015 - July 2016
Clifton Myers Enterprises (CME) Offshore - Badaro, Lebanon
Data Analyst
SubwayApp - Subventory
 Analyzing Distributor invoices
 Auditing invoices and raising disputes
 Working with Subway Chain Restaurant Stores in the US, Canada, and Australia and various Distributors to validate and approve their processed invoices
 Running daily, weekly and monthly reports to track issues and report stores and DC statuses

June 2009 - Present
Clifton Myers Enterprises (CME) Offshore - Badaro, Lebanon
Communication Analyst
DST Project (Team Leader)
 Communicating and coordinating with the company’s associate team in the US, China, India and Holland (Amsterdam)
 Developing new services and tasks as per the clients’ requests
 Dealing/Communicating with international clients and mobile carriers
 Researching and analyzing telecom invoices and billings of various American and International carriers
 Documenting and presenting the established analysis in structured mapping plans
 HR activities: training and developing team members, carrying out performance appraisals and recruiting.
 Preparing presentations about the projects updates
 Reporting to the project manager the team’s performance and various project updates
 Reporting project’s daily update to the client and managing the inter-changing situations in the project flow
 Leading and facilitating constructive communication within the team
 Developing a self-managing and skillful team

January 2015 - Present
Clifton Myers Enterprises (CME) Offshore - Badaro, Lebanon
Communication Analyst
DayCare Channel
 Providing training to teachers in daycares in Dubai and Beirut.
 Presales meeting with potential clients and providing demonstrations about the product application
 Customer services and follow up

October 2007 - June 2009
Clifton Myers Enterprises (CME) Offshore - Badaro, Lebanon
Communication Analyst
Traq Project (Team Leader)
 Quality Assurance on telecommunications database for various U.S clients (Sony, Dell, ESPN…)
 Management of a balanced Cost/Quality relationship in the telecommunication services provided
 Training and guidance of new employees and team members on handling tasks


July 2007 - October 2007
Clifton Myers Enterprises (CME) Offshore - Badaro, Lebanon
Communication Analyst
MSP Project
 Research and analysis of telecom invoices billing for American and Other International carriers
 Bill loading and batch execution
 Update of Clients’ instances with new telecom billing invoices
 Training and guidance of new employees and team members on handling new and current tasks