Dominique Rizk, Unit & Operation Manager - ID Works Global | Al Khobar

Dominique Rizk

Unit & Operation Manager - ID Works Global | Al Khobar

ID Works Global

Lieu
Arabie Saoudite - Khobar
Éducation
Baccalauréat, BS in CCE Computer and Communications Engineering
Expérience
19 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 2 Mois

Unit & Operation Manager - ID Works Global | Al Khobar à ID Works Global
  • Arabie Saoudite - Khobar
  • Je travaille ici depuis octobre 2017

Key Results Areas:
§ Operation Management
§ P&L Management
§ Managing Sales Team, sales Targets and day to day activities
§ Managing the company online presence and Google Ads Campaigns
§ Generating Leads & Planning Market Penetration
§ Market Study and Audience Segmentation
§ Steering Designers Production Vs Clients Requirements, Coordinating between Projects Managements & Financial Dep.
§ Responsible of the CRM Platform
§ Handling Commercial Proposals, Contracts & Billing

Area Manager | Eastern Province à Servcorp Business Support for Serviced Offices & Virtual Offices (Australian International Company)
  • Arabie Saoudite - Khobar
  • Je travaille ici depuis avril 2011

Key Results Areas:
 Running Al Khobar Area two branches with direct reporting to the company CEO
 Kicking up the 1st branch operation in Hugayet Tower
 Evaluating the business weaknesses, setting sales’ goals in précised time frames to overcome them
 Increasing sales, revenue, profit and controlling the bottom line
 Business expansion and growth into another new floor in same tower doubling the size of the operation
 Managing the branch day to day operation:
-Facility management & maintenance (hiring maintenance companies, assigning yearly preventive maintenance contracts \[AC, Electrical, Floral\], contractors follow up, renovation designs, furniture & fit out purchases)
-Team hiring, training & evaluation
-Decision contribution in the exploration of various efficient marketing mediums aiming to educate the market, generate more leads within the targeted audience (Google ads, PPC, SEO’s, Marketing events and newspaper ads)
-Qualifying leads and potential business opportunities by meeting companies’ decision makers, procurement managers, real estate developers and general managers & tailoring business proposals
-Closing deals, legal leasing contracts’ preparation, billing management & Accounts’ Management -Handling Petty Cash
 Identifying new business opportunities within assigned area through analysis of the needs and trends
 Assuring Premium Costumer Service as per our international standard to all clients especially international firms who use our premium serviced offices like “EMC2, DELL, Transocean, Global SantaFe, Trinidad Drilling, Transocean, Gulf International Bank, BADIR Program from King Abdullah Bin Abdul-Aziz for Science & Technology, Wa’ed Program by Aramco”
 Business Expansion into a second landmark tower in the city center for an investment worth of 6 Million SAR
 Setting up operation, team, pricing, fit out, targets and business plan  Target achievement as per set time frame

Assistant Branch Manager à AVIS Rent A Car
  • Liban - Beyrouth
  • novembre 2007 à mai 2010

Brief: Avis Rent a Car is a franchise of Avis US, the second largest rent-a-car company in the United States. Key Results Areas:

 Leasing Cars and premium vehicles with Chauffeur Services.
 Issuing leases, billing and processing payments and outstanding follow-up.
 Operating a branch with 50 cars in service.
 Handling Sales of old and current cars fleet.
 Operating a profitable branch by generating revenue and controlling office expenses within budget limits.
 Managed the branch daily operations and customer service.
 Managing Online Bookings.
 Handled cars' maintenance planned drivers’ daily schedule.
 Training and evaluating employees’ performance.
 Handling bookings and applying seasonal marketing campaigns in the sales process

Sales Advisor, Merchandizer à Sports Experts
  • Liban - Beyrouth
  • novembre 2006 à octobre 2007

Direct Sales - Customer Service - Cargo checking

Sales Advisor, Cashier, Merchandiser, Windows Displayer à Jennyfer | Clothes Retail
  • Liban - Beyrouth
  • septembre 2005 à octobre 2006

Sales - Customer Service - Visual Merchandising - Windows’ Display

Food Service à Cafe Blanc ( A Five Star Lebanese Restaurant )
  • Liban - Beyrouth
  • janvier 2003 à mars 2004

Front House controller (restaurant stations’ appliances, laundry services) Customer Service - Attending F&B sessions under the Human Resource Department’s surveillance

-Take orders from patrons for food or beverages.
-Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
-Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
-Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
-Collect payments from customers.

Éducation

Baccalauréat, BS in CCE Computer and Communications Engineering
  • à AUST American University of Science and Technology
  • juin 2010

Final Project : Military Miscile Operating on Water Pressure equipped with night vision camera with live broacast to the military base

Diplôme, CCNA 4 Certificate – Cisco Certified Network Associate for the fourth level degree
  • à AUST American University of Science and Technology
  • février 2010

Cisco Certified Network Associate for the fourth level degree

Etudes secondaires ou équivalent, General Science
  • à Official Lycee High School - Ein Al Remmeneh
  • juin 2005

Grradueted with Excellent Degree in the Lebanese official exams

Specialties & Skills

Portal Applications
Billing Systems
Microsoft Office
Microsoft CRM
Outlook
MS Word
MS Outlook
MS Power Point
CARPRO Billing Software
MS Excel
Microsoft CRM - Client Relationship Management
OTIIS - Accounts Billing Software
Team Hiring & Trainning
Marketing: Social Media, Google PPC, Newspapers
Closing Sales, Proposals & Negotiation
Quotations & Proposals
Billing & Accounts' Managment
Facility & Property Managment
Microsoft Lync
Maintenance Contracts Assignments
Cost Saving Initiatives
Issuing Leases Contracts
Hunting New Locations & Market Survey Pricing
Knowledgeable in Building Operational Systems
Business Operation & Management
Overlooking Maintenance Contracts
Workflow Management
Marketing - SEOs - PPC - News Paper Ads
Management & Leadership
P & L Management

Profils Sociaux

Site Web Personnel
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Langues

Anglais
Expert
Français
Moyen
Arabe
Expert
Grec
Débutant

Adhésions

Scout
  • Scout Member | Group Leader
  • June 1993
Green Peace
  • Social Supporter - Financial Supporter
  • March 2001

Formation et Diplômes

 Head Office training in Sydney Australia for two consecutive years: Business planning, customer se (Formation)
Institut de formation:
Head Office Servcorp | Sydney Australia
Date de la formation:
December 2012
Siemens Systems & Telephone Switching in addition to DSL (Formation)
Institut de formation:
OGERO | National Lebanese Telephone Provider
Date de la formation:
January 2010
Durée:
100 heures
 ITS, IT Solutions Network Administrator, Cisco Networks Scheme 1&2 (Formation)
Institut de formation:
ITS | IT Company
Date de la formation:
July 2008
CCNA (Formation)
Institut de formation:
AUST | American University of Science and Technology
Date de la formation:
October 2009

Loisirs

  • Playing musical instruments
  • Photography
  • Racing & Mechanics
  • Travelling, Sight seeings & Souvenirs collection
  • Old Houses