Donabel Hisita

• Record and filing of cases and documents within one hour from the time it was received from the Office of the Director and forwarded to the Division Chief within 3 hours from receipt.
• Drafted Legal Communications, Referrals, Endorsements and Communications.
May 2024 - Present
• Assisted in the conduct of information and education campaign regarding complex environmental and natural law issues for
prevention of legal crisis situations
• Organized Strategic planning activities
• Submitted Quarterly Accomplishment Reports based on targets compliant to prescribed format submitted
• Submitted Work and Financial Plan based on Fiscal year Planning Guidelines
• Maintained the Division's Database (Physical Filing System and Google Workspace Management)
• Releasing Draft Orders on Administrative Cases/Complaints, and endorsed to the Office of the Director
• Prepared travel documents (travel order, itinerary, airline and/or trip ticket, vouchers, etc.) during investigations and/or ocular
inspections.

• Built strong relationships with clients to deliver meaningful conversation and emotional support.
• Trained new and existing employees in customer service best practices to improve overall customer handling skills.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Assisted with applications and collected required paperwork to help individuals register for supportive services.
• Conducted pre-screening evaluation to determine eligibility for supportive services.
• Made referrals to appropriate services, following up to confirm patients received access to required care.

• Increased ESL students reading levels by integrating laymans terms and adjusting lesson plans for students needing extra guidance.
• Improved instruction methods by using various assessment tools and strategies.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
• Worked with an average of 30 students biweekly.