Donald DSouza

• Led end-to-end delivery of Insurance PaaS solutions (Participant Accident, Contractors General Liability) for US-based
Everest A&H and Baleen Specialty, and oversaw delivery of an insurance aggregator platform for RAK Bank (UAE) built
on Innoveo Skye, managing implementations across Hungary, Europe, India, US, and the Middle East with 100% on-time
release delivery.
• Owned program budgeting, delivery governance, and roadmap planning; tracked KPIs for release quality, defect
leakage, and stakeholder satisfaction, achieving zero critical SLA breaches over 2.5 years.
• Managed globally distributed teams of 20+ members (engineering, QA, Business Analysts, vendor partners) across 4+
time zones, ensuring consistent delivery standards, knowledge transfer, and cross-regional collaboration.
• Implemented straight-through processing (STP) for E&S Contractors Liability, reducing broker quote turnaround from
days to minutes (90%+ improvement), significantly enhancing competitive positioning.
• Served as primary client-facing delivery lead, providing weekly executive status reports and proactively managing risks,
dependencies, and escalations across multiple client accounts.

Led strategic program transformation replacing vendor-managed software with custom in-house platform integrated
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with physical hardware systems for Mobile Checkout operations, delivering $700K+ in annual cost savings.
Managed cross-functional teams of 20+ members (engineering, product, QA, and vendor partners) to deliver customer
facing retail technology solutions including new Propane Locker platform with projected 15% sales uplift by year-end.
Oversaw program budgets, delivery timelines, and vendor performance, ensuring alignment with enterprise objectives.
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• Established Agile delivery rhythms, facilitated sprint ceremonies, and drove continuous improvement across globally
distributed teams, achieving consistent velocity and predictable delivery.
Conducted executive-level stakeholder reviews to ensure transparency, alignment, and timely decision-making.

• Spearheaded strategic program transformation replacing vendor-managed software with custom in-house platform
integrated with physical hardware systems, delivering $700K+ in annual cost savings.
• Managed cross-functional teams of 20+ members (engineering, product, QA, vendor partners) to deliver customer
facing retail technology solutions including new Propane Locker platform with projected 15% sales uplift.
• Oversaw program budgets, delivery timelines, and vendor performance, ensuring alignment with enterprise objectives
and stakeholder expectations.
• Established Agile delivery rhythms, facilitated sprint ceremonies, and drove continuous improvement across globally
distributed teams, achieving consistent velocity and predictable delivery.
• Conducted executive-level stakeholder reviews to ensure transparency, alignment, and timely decision-making.

• Delivered multiple concurrent programs for US clients including Henry Schein Inc., SPM Oil & Gas, and Credible
Healthcare, managing competing priorities and ensuring business-critical deliverables met timelines.
• Developed integrated program roadmaps, delivery plans, and SOWs while defining and governing SLA/KPI targets;
achieved 95%+ SLA adherence across all programs.
• Led refactoring of enterprise data pipelines using Big Data tools, achieving 50% reduction in data ingestion time and
improving system performance.
• Supported multi-year RFP efforts for European operations of Henry Schein Inc., contributing to solution design, delivery
strategy, and commercial proposals valued at $5M+.

• Delivered large-scale insurance transformation program for The Allstate Corporation (Fortune 100), managing $4M+
annual budgets and leading cross-functional teams across India, Northern Ireland, and onsite US locations.
• Led pilot implementation of new Auto Insurance Quote Generation platform, contributing to 9-click reduction in quote
workflow and improved Net Promoter Score (NPS).
• Worked onsite in the US at client offices (Chicago, IL) for 2+ years on H1B visa, collaborating directly with business
stakeholders, architects, and independent insurance agents.
• Championed SAFe Agile adoption, CI/CD practices, and Test-Driven Development (TDD) across insurance programs,
improving delivery velocity by 30%.
• Defined and operationalized delivery metrics and SLAs across multi-site development and support teams, ensuring
consistent quality and performance.

• Delivered core Policy Change functionality for Variable Universal Life (VUL) insurance product for Northwestern Mutual
(Fortune 500), working onsite in Milwaukee, WI.
• Coordinated design, prototyping, and implementation of flu season sales initiatives for Walgreens retail chain, driving
measurable seasonal sales uplift.
• Managed onsite-offshore coordination and stakeholder engagement across multiple geographies; mentored junior
technical staff providing code reviews and design guidance.