Donalyn Estigoy

Receiving calls from clients, assisting them over the phone. Doing outbound calls and offering the services and closing contracts. Office filling and organizing, making schedules and arrangement for drivers and cleaners.

• Answers calls from clients based in US and Canada.
• Attending customer’s concerns by giving them appropriate solutions.
• Helping customers with general product issues, billing questions and basic software troubleshooting via phone.

• Answering customers concerns via email.
• Making sure of customers safety by monitoring the pickup and drop off location.
• Ensuring that the customer paid the correct fare. Processing refunds for those who are overcharged.

• Calling Insurances based in California USA on behalf of “claimant’s Attorney”.
• Gathering, entering and securing Claimant’s Information on the system.
• Collecting payments to the claimant’s Insurance Company for the copy service that our company did.
• Making invoices for all the transactions and spreadsheet for collections reports.
• Doing follow ups on unpaid balances by making calls or sending them Demand Letter.
• Dealing with Insurance Adjusters and Employer’s Defense Attorney regarding the settlement of unpaid bills.

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Enters patient’s data (personal information, medical history and diagnosis, Drug intake and prescriptions) by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verifies entered patient’s data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
• Securing patient’s confidentiality by following Hospital policies and procedures.

• Take customer’s order.
• Prepare food and beverages.
• Ensure tables are correctly set, side stations are tidy, and side work is appropriately completed, reset tables.
• Handle guest complaints and notify manager on duty immediately.
• Provide timely, pleasant, and polite food and beverage service to guests.
• Greet and Thank guests for dining at the eating place.
• Maintain sanitation of the restaurant including floors, tables, ledges, and counters.
• Maintain awareness with menu and prices.

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
• completing procedures when guests arrive and leave
• choosing rooms and handing out keys preparing bills and taking payments
• taking and passing on messages to guests dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• answering questions about what the hotel offers and the surrounding area dealing with complaints or problems

• Assist the customers in choosing cosmetic products and recommend products which suit the customer’s lifestyle, skin type, face shape, coloring and age.
• Give customers a ‘make over’ by trying the cosmetic products that we’re selling.
• Monitor stock levels and sales, and re-order items when necessary.
• Give a high priority to sales to meet your sales targets.