Sales Administrative Assistant
Nexus Insurance Brokers
مجموع سنوات الخبرة :3 years, 11 أشهر
o Better efficiency of processing policies by precisely evaluating and categorizing clients’ documents and instantly performing follow up procedures as needed by matching issuance output to files and verifying correspondence
o Ensuring 100% accuracy and proper flow of clients’ requests by working as a liaison between the insurance broker and insurance provider
o Avoid policy lapses by monitoring client payments and setting reminder for payment due dates
o Help improve insurance agent’s sales achievement by performing cold calls to schedule and reschedule appointments
o Efficiently utilizing various computer applications to enter or retrieve customer data and creation of policy documents
o Acquired more clients getting both personal and company accounts by establishing and maintaining exemplary relations with various company accounts
o Reduced customers’ waiting time by coordinating with department heads to meet customers’ needs and requests promptly
o Retained irate customers by immediately resolving complex billing disputes and effectively handling all sorts of objections and inquiries regarding products and services
o Sped up customer-handling process by managing administrative aspects of the sales including: completing customer requests, accepting customer payments and filing the completed orders
o Increased branch’s sales achievement by successfully upselling and cross-selling products and services upon identifying customer’s needs
o Consistently received more than 90% customer satisfaction feedback in handling inbound calls and provide one-call resolution to problems reported from billing issues to technical concerns and even sales inquiries
o Increased team sales achievement by 10% by making outbound calls to potential clients to sell the company’s cable, internet and phone services
o Performed data entry services for the company from registering customer information, call logs and successful sales to processing sales requests
o Increased team efficiency and excellence in terms of handling time and customers’ feedback when called to supervise and assist in dealing with customers especially with irate ones
o Contributed to the team in acquiring well-prepared agents by assisting in new hired agents’ training
o Provided technical support in printer problems of clients from hardware set-up to system configuration
o Sold printers and its accessories to meet customer’s needs and necessities
Major in Management Information System
Undergraduate