HR Administrator/Assistant Sales Manager
Twill & OXford LLC
Total years of experience :13 years, 2 Months
• Responsible for hiring and training sales associates, monitoring inventory and ordering merchandise based on demand.
• Also for research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.
• Coordinating with all the concern department for dispatch and collecting goods in customs.
• Handling the status and progress of the project in hospitality, residential and commercial project.
• Logistic coordinator for all the orders execute by Dubai Branch.
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Articulate the requirements required by the customer, vendors, contractors and sub - contractors
• Settling contractor’s payment checking service items and creating draft bill to settling billing updates
• Post changes to computerized or manual records, releases document and notifies affected departments
• Maintaining and monitoring related files
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Monitor retail operating costs, budgets and resources
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Handle complaints from customers
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Conduct regular audits to ensure the store is functional and presentable
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for our staff
• Forming and maintaining employee records.
• Updating databases internally, such as sick and maternity leave.
• Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides. Reviewing and renewing company policies and legal compliance.
• Communicating with external partners
• Reporting regularly on HR metrics, such as company turnover
• Being the first point of contact for employees on any HR related queries
• Helping with various arrangements internally, from travel to processing expenses
• Managing day to day operations and overall administration.
• Receiving and Clearing Clients inquiry through email and phone.
• Schedules dining reservation and arrange parties or special services for dinners and inform the manager to coordinate the needed assistance and preparation.
• Greet arriving with a friendly and welcoming approach, seat them and provide menus as they wait for the waiter/waitress to serve them.
• Ensuring they had an excellent dining experience service from the moment they arrive.
• Data entry for guest listed, tracking all database records. Process and deliver mail, invoices and receipts.
• Maintain the general filing system and file all correspondence.
• Maintain an adequate inventory of supplies also many other related works at office floor.
• Welcome and acknowledge all guests according to company standards anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others support team to reach common goals. Comply with quality assurance expectations and standards.
• Meets and greets all guest upon arrival and departure Escorts VIP guests to their allocated room and explain the facilities and room features.
• Maintains regular contacts with the guest Obtains guest feedback on their stay in the hotel. If priorities, take immediate action to remedy solutions.
• Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate action Assists all guest utilizing Guest Relations Desk Works closely with F&B team specially Room Service team and Executive lounge team Promote all our outlets and any special promotion going on Promotes inter-hotel sales and in-house facilities, and be aware of banquet events, hotel facilities F&B outlets, special promotion for the purpose of assisting guests and offering accurate information.
• Responsible for all the business operations of a dining establishment.
• Handling interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventory, including food and beverages, supplies and another restaurant equipment.
• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests. Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects. Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Monitor all phone calls to room service department to ensure timely resolution for same.
• Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
• Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of exclusive club/restaurant for VIP.
• Coordinate with various departments and ensure staff set up and supply remain according to departmental standards for meeting set up.
• Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs.
• Prepare documents and maintain adherence to departmental standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks.
• Inspect food and beverage product preparation programs and maintain goodwill of company.
• Also, for resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations.
• In addition, most perform administrative tasks such as managing payroll and writing budgets.
• Provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing and dressing.
• We CNAs report to registered nurses or licensed practical to bring all patient concerns and issues to their supervisor.
• Serve meals and help patients eat.
• Take vital signs. Turn or reposition patients who are bedridden
• Collect information about conditions and treatment plans from caregivers, nurses and doctors
• Provide and empty bedpans. Lift patients into beds, wheelchairs, exam tables, etc.
• Answer patient calls. Examine patients for bruises, blood in urine or other injuries/wounds. Clean and sanitize patient areas.
• Change bed sheets and restock rooms with necessary supplies.
• CNAs also serve as a conduit between patients and nurses and doctors and record and communicate all issues to medical staff. Depending on where a CNA works, other duties might include transporting patients to operating rooms or treatment units and setting up equipment at a nurse or doctor’s request.
• As CNAs should understand the job isn’t glamorous and can be graphic at times. From dressing wounds to cleaning a patient after an accident, CNAs are often put to the test daily.
• Provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing and dressing.
• We CNAs report to registered nurses or licensed practical to bring all patient concerns and issues to their supervisor.
• Serve meals and help patients eat.
• Take vital signs. Turn or reposition patients who are bedridden
• Collect information about conditions and treatment plans from caregivers, nurses and doctors
• Provide and empty bedpans. Lift patients into beds, wheelchairs, exam tables, etc.
• Answer patient calls. Examine patients for bruises, blood in urine or other injuries/wounds. Clean and sanitize patient areas.
• Change bed sheets and restock rooms with necessary supplies.
• CNAs also serve as a conduit between patients and nurses and doctors and record and communicate all issues to medical staff. Depending on where a CNA works, other duties might include transporting patients to operating rooms or treatment units and setting up equipment at a nurse or doctor’s request.
• As CNAs should understand the job isn’t glamorous and can be graphic at times. From dressing wounds to cleaning a patient after an accident, CNAs are often put to the test daily.
courses: National Certificate NC II – Caregiving December 1, 2019 Associate in Health Science