Dorothy Kageni

• Delivered administrative and virtual support to 50+ international clients across healthcare, insurance, and business sectors.
• Managed scheduling, inbox coordination, document preparation, and client communication for busy professionals and small teams.
• Handled data entry, records management, and database updates with accuracy and confidentiality.
• Processed contracts, invoices, and reports; supported procurement and research tasks for business teams.
• Created presentations, reports, and branded content to enhance client communication.
• Improved task turnaround times through structured workflow management and prioritization systems.

• Processed and vetted 300+ insurance claims monthly in Navision Dynamics, ensuring compliance with panel rules and reasonable billing.
• Maintained daily claims tally sheets to track 1, 000+ claims per quarter for accuracy and timely follow-up.
• Liaised with 50+ brokers, providers, and clients monthly to collect pending documentation and resolve claim discrepancies.
• Flagged and escalated 5-10 suspicious claims per month to management, contributing to fraud prevention efforts.
• Responded to 100+ coverage inquiries monthly, ensuring quick and accurate resolutions for providers and members.

• Digitized accounting system with QuickBooks, reducing reconciliation errors and improving collection timelines by 30%.
•Investigated and resolved account discrepancies; prepared monthly financial reports for senior management.
•Maintained HR records for 150+ employees, supported payroll accuracy, and corrected errors to ensure timely disbursement.
•Researched market salary data for 10 job categories, contributing to updated compensation structures.
•Supported performance evaluations, raising completion rate to 95%.