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Dounia Al Hashim, human resources manager

Dounia Al Hashim

human resources manager·Zenon Robotics

United Arab Emirates

Bachelor's degree, business management

Work experience

Total years of experience: 2 years, 5 months

human resources manager

February 2025 - Present

Zenon Robotics

Dubai, United Arab Emirates

February 2025 - Present

Managing recruitment and talent acquisition processes including candidate screening and interview coordination.
Maintaining HR documentation and employee records ensuring accuracy and confidentiality.
Coordinating payroll preparation, attendance tracking, and leave management.
Ensuring compliance with UAE Labour Law and HR policies.
Supporting management with HR reports, employee relations, and HR operations.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Founder & Operations / Marketing Coordinator

January 2024 - Present

DZH.CO (Online

Mombasa, Kenya

January 2024 - Present

• Managed daily business operations, administrative workflows, and documentation control.
• Coordinated marketing activities including digital content, promotions, and customer engagement.
• Tracked sales performance, customer engagement, and operational data to support decision-making.
• Handled supplier coordination, order processing, and operational follow-ups.
• Monitored business performance and prepared internal summaries to guide operational improvements.
Company industry:
Fashion & Apparel
Job role:
Beauty and Fashion

Human Resources

December 2024 - December 2025

Ibn Jawzy Travel Agency

Nairobi, Kenya

December 2024 - December 2025

• Supported end-to-end HR operations for 20+ employees, maintaining accurate personnel files, contracts,
and confidential records.
• Managed attendance, leave, and employee data, contributing to monthly HR reports and payroll
coordination.
• Coordinated recruitment activities including CV screening, interview scheduling, and onboarding
documentation.
• Assisted in implementing HR policies and internal procedures, supporting compliance and consistency.
• Prepared HR documentation, letters, and reports for management review.
• Acted as a point of contact between management and staff, ensuring clear communication and
confidentiality.
Company industry:
Travel Agency
Job role:
Human Resources and Recruitment

Sales Executive

February 2024 - December 2024

Bayshore Motors

Mombasa, Kenya

February 2024 - December 2024

• Supported client coordination, quotations, offers, scheduling, and sales follow-ups.
• Maintained CRM records, sales documents, customer records, and pipeline updates.
• Assisted with sales reports, data organisation, and after-sales coordination.
Company industry:
Sales Outsourcing
Job role:
Sales

Education

The Open University

February 2027

February 2027

Bachelor's degree, business management

United Kingdom

Skills

Sales Operations
Expert
Sales Operations
Expert
Documentation
Expert
Documentation
Expert
Recruitment
Expert
Recruitment
Expert
Administrative Support
Expert
Administrative Support
Expert
Data Analysis
Expert
Data Analysis
Expert
Event Management
Expert
Event Management
Expert
Project Management
Expert
Project Management
Expert
Business Development
Intermediate
Business Development
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
Marketing
Expert
Marketing
Expert
Sales
Intermediate
Sales
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Administration
Intermediate
Administration
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Management
Intermediate
Management
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Secretarial
Expert
Secretarial
Expert
Preparation
Expert
Preparation
Expert
Office Management
Expert
Office Management
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
EMPLOYEE COMMUNICATIONS
Intermediate
EMPLOYEE COMMUNICATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
RESUME SCREENING
Intermediate
RESUME SCREENING
Intermediate

Languages

English

Expert

Turkish

Expert

Arabic

Expert

Swahili

Expert

Training and Certifications

Certifications
BSc
Ground Operations Course

Hobbies and interests

cycling traveling