Dren Fushtica

• Trained with staff members as part of the pre
opening team, ensuring high standards of service
were established from the outset.
• Delivered exceptional customer service,
consistently receiving positive feedback from
guests.
• Demonstrated expertise in all waiter duties,
contributing to a smooth and efficient dining
experience.
• Played a key role in the successful launch of the
restaurant by quickly adapting to and mastering new
responsibilities.
• Maintained a professional and friendly demeanor,
enhancing the dining atmosphere and customer
satisfaction.

• Provided exceptional customer service as a
bartender, ensuring guest satisfaction with each
interaction
• Demonstrated expertise in crafting a variety of
cocktails, tailoring drinks to guest preferences
• Assisted with waitstaff duties, maintaining a
seamless and efficient dining experience for patrons
• Managed a clean and organized bar area, adhering
to health and safety regulations
• Collaborated effectively with the service team to
deliver prompt and courteous service
• Handled cash and card transactions with accuracy
and integrity
• Maintained a comprehensive knowledge of menu
items, including food and beverage pairings

• Managed bar operations, ensuring efficient service
in a high-volume rooftop bar setting
• Skilled in mixing a wide range of drinks to meet
diverse customer preferences
• Maintained a smooth workflow, effectively handling
peak hours with professionalism
• Trained in pre-opening procedures, contributing to
the bars successful launch

• Oversaw bar operations to ensure seamless service
and an exceptional customer experience
• Maintained optimal stock levels to meet customer
demand without overstocking
• Implemented strategies to uphold high service
standards and bar efficiency
• Coordinated with vendors and suppliers to ensure a
consistent supply of quality products
• Trained and supervised bar staff to foster a team
oriented environment
• Addressed customer inquiries and resolved any
service issues promptly
• Monitored bar equipment and arranged for
maintenance or repairs as needed
• Developed and enforced policies for responsible
alcohol service
• Conducted inventory audits to track product usage
and reduce waste
• Collaborated with management to plan and execute
promotional events and specials

• Co-owned and managed Yellow Lounge Bar LLC,
effectively overseeing all aspects of daily operations
to ensure a seamless customer experience.
• Demonstrated strong leadership in staff
management, fostering a collaborative work
environment and maintaining high team morale.
• Implemented strategic initiatives to enhance
customer service, resulting in increased patron
satisfaction and repeat business.
• Adapted to change by assuming full operational
control after the departure of a business partner,
showcasing resilience and adaptability.
• Made critical business decisions to sustain the bars
operations while independently managing financial
and administrative responsibilities.
• Upheld strict compliance with industry regulations
and standards, ensuring a safe and welcoming
environment for patrons.
• Navigated the complexities of small business
ownership, gaining invaluable experience in
problem-solving and crisis management.

• Spearheaded the pre-opening phase of bar
operations, ensuring the establishment of high
standard service protocols.
• Implemented exceptional quality control measures
for bar service delivery.
• Conducted comprehensive training for bar staff to
maintain superior service standards.
• Oversaw the development of bar service procedures
to align with best industry practices.
• Collaborated with the management team to create a
customer-focused bar environment.
• Monitored and adjusted bar service techniques to
guarantee guest satisfaction.

• Managed bar operations for a three-year period,
ensuring efficient staff coordination, inventory
control, and high customer satisfaction levels.
• Played a key role as a partner at Mattine Pool Club,
actively contributing to the development and
execution of bar strategies and operations.
• Led staff training sessions in preparation for the
clubs opening, focusing on service excellence and
operational readiness.
• Introduced innovative concepts that significantly
enhanced the launch event, demonstrating creativity
and a forward-thinking approach to hospitality
management.

• Managed bar operations, ensuring efficient
beverage service and customer satisfaction.
• Coordinated festival floor staff, overseeing task
distribution and performance.
• Maintained high standards of service during high
volume events.
• Liaised with event coordinators to align floor
operations with overall festival objectives.
• Implemented procedures to streamline service flow
and reduce wait times.
• Trained new staff members in service protocols and
customer engagement techniques.
• Monitored inventory levels and managed restocking
to prevent service disruptions.
• Resolved customer complaints promptly, maintaining
a positive atmosphere.
• Upheld compliance with health and safety
regulations at all times.

• Rapidly progressed from glass washer to barista
and bartender, demonstrating a strong capacity for
skill acquisition and role advancement.
• Developed proficiency in coffee preparation,
mastering a variety of brewing techniques and
beverage customization to enhance customer
satisfaction.
• Gained expertise in cocktail mixing, learning to craft
a diverse range of classic and innovative drinks with
precision and creativity.
• Cultivated a deep understanding of beverage
ingredients, flavor profiles, and presentation
methods to deliver high-quality service.
• Demonstrated adaptability and eagerness to learn,
quickly becoming a versatile team member capable
of handling multiple roles within the establishment.